Dear Customer;
To ensure efficient communication through Crédit Agricole Egypt’s different channels (website – Facebook – Customer services – Emails) and to be able to answer your inquires and suggestions, you are kindly requested to use appropriate language and not to use words that are considered abusive, or contain political or religious connotations or any offensive materials. In case of violation, the bank will have the right to disregard such communication and to take the necessary legal actionAs per CBE instructions # 123, customers are not allowed to file their complaints to the Central Bank of Egypt before referring in prior the matter to the Bank. The Bank will reply to the customer within 15 working days from the date of receiving the complaints (except for complaints concerning transactions with foreign entities /third parties, knowing that the customer will be informed about the time required for investigating the complaint).
We thank you for your commitment for an ongoing easy exchange of communication
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