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Frequently Asked Questions

    • Now using banki Mobile app latest version easily activate your soft token to start making transfers payments!
 

  • Now you can change your registered mobile number with no need to visit the branch.
  • To change your mobile number instantly click here
  • We will send you all communication> and transaction notification on your new mobile number

    • You can now submit an ATM dispute request using banki Mobile at any time from anywhere in a few seconds and you will no longer need to visit the branch!
    • For the steps click here

    • You can now check your Happy points balance and redeem them using banki Mobile in a few seconds.
    • View steps click here.

    • Login now to banki Mobile and activate “Taqsit” service through the following steps: click Here
    banki Chat

    Welcome to banki Chat service from Credit Agricole Egypt

    banki Chat

    Welcome to banki Chat service from Credit Agricole Egypt.

    Welcome to banki Chat service from Credit Agricole Egypt.

    Chatting with your bank is now as easy as chatting with your friends.

    We have carefully designed banki Chat service relying on the latest technologies to provide instant response to your inquiries on our products and services in both languages Arabic and English, using artificial intelligence technology.

    Enjoy a new 24/7 quick, convenient easy and secure banking experience with banki Chat service to help you with your daily banking needs on the go:

    • Find the nearest Crédit Agricole Egypt branch and ATM
    • Apply for the different bank products
    • Learn more about bank products services and offers
    • Instant customer service support 24/7
    • Digital services support
    • SMEs & Corporate services
    • Financial guidance and security tips
    • Currency converter

    How to use banki Chat?

    No registration process needed.

    You can use the service immediately, free of charge whether you are a Crédit Agricole customer or not via:

    • WhatsApp: Please save + 202 19191 and start chatting.
    • Facebook: Please visit our official Facebook Page and click on send a message using Facebook Messenger.
    • Website: Please visit www.ca-egypt.com and click on banki chat avatar from home page

    You can simply type what you’re looking for and our digital assistant will guide you or explore the list of services and select the desired service.