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Frequently Asked Questions

How many free accesses am I entitled to as a primary cardholder? Unlimited free access throughout the calendar year How many free accesses am I entitled to as a supplementary cardholder? Unlimited free access throughout the calendar year Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? Yes, $1 per calendar year. In case, cardholder did not meet the minimum spend criteria of $1 during the calendar year, he/she will be entitled to only 2 free access+ 1 free guest per visit. How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • Here’s how to register using your Card or T-Pin

    • Register using your Active Card: Click Here

    • Register using your Bank ID# and Telephone PIN : Click Here

No worries, click here to retrieve your password

How many free accesses am I entitled to as a primary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) How many free accesses am I entitled to as a supplementary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? No minimum spend required How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • No worries, click here to retrieve your username
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Fidele Club

Elevate your banking experience with Fidèle club

Fidele Club

Elevate Your Banking Experience with "Fidèle Club"

Experience a world of exclusive privileges and unparalleled service tailored to your discerning lifestyle with Fidèle Club.

As a valued Fidèle Club member, enjoy:

Personalized Attention:

  • Dedicated Relationship Manager: Receive expert financial guidance tailored to your individual needs.
  • Priority Service: Skip the wait with priority access to our customer service center (19191) and dedicated lounges in most Crédit Agricole branches.
  • Seamless Transactions: Benefit from expedited processing for all your banking transactions at any branch.
  • Global Airport Lounge Access: Relax in comfort and style with access to VIP lounges at over 25 airports worldwide, 6 times a year, using your Fidèle Club Platinum Credit Card.  Click Here to know more about Visa Airport Companion lounge Service

Tailor-Made Financial Solutions:

  • Complimentary Fidèle Platinum Debit Card: Enjoy the convenience and prestige of our premium debit card.
  • Annual Fidèle Club Branded Chequebook: Manage your finances with ease and a touch of exclusivity.
  • Infinite & Platinum Credit Card with Exclusive Benefits: Access a high credit limit of EGP 500,000, and 30% discount on issuance fees, and a world of Platinum privileges.
  • Flexible Financing: Achieve your dreams with financial solutions up to EGP 1,000,000, and 50% discount on administrative fees for cash and car loans.
  • Preferential Rates: Grow your wealth faster with exclusive rates on deposits, fees, and charges.
  • Rewarding Banking: Earn Happy Points with every transaction using your debit or credit cards. Click Here to know more about Happy Points program
  • Dream Home Financing: Turn your dream home into reality with our convenient and flexible House Finance program. Click Here to know how to apply for a Housing Finance

Effortless Digital Banking:

  • “banki” Your Gateway to Convenience: Manage your finances anytime, anywhere with our suite of digital banking channels including banki Mobile, banki Wallet, and banki Lite. Click Here to know more about banki digital services
  • Enhanced Security with banki Token: Enjoy peace of mind with our dedicated security application for all your online transactions.  Click Here to know how to activate your banki Token

Join Fidèle Club:

Simply meet one of the following criteria:

  • Maintain an average balance of EGP 600,000 (or equivalent) across your Crédit Agricole Egypt accounts for the past 3 months.
  • Transfer your monthly net salary of at least EGP 50,000 (or equivalent) to your Crédit Agricole Egypt account.
  • Maintain an average monthly cash flow of at least EGP 50,000 (or equivalent) to your Crédit Agricole Egypt accounts for the past 6 months.

Important Information:

  • A monthly fee of EGP 300 (or equivalent) will apply for 9 months if eligibility criteria are not met for 3 consecutive months.
  • Fidèle Club package services will be suspended after 12 consecutive months of not meeting the eligibility criteria.

To know the bank tariff: Click Here

Terms and Conditions apply. Click here







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