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Frequently Asked Questions

How many free accesses am I entitled to as a primary cardholder? Unlimited free access throughout the calendar year How many free accesses am I entitled to as a supplementary cardholder? Unlimited free access throughout the calendar year Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? Yes, $1 per calendar year. In case, cardholder did not meet the minimum spend criteria of $1 during the calendar year, he/she will be entitled to only 2 free access+ 1 free guest per visit. How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • Here’s how to register using your Card or T-Pin

    • Register using your Active Card: Click Here

    • Register using your Bank ID# and Telephone PIN : Click Here

No worries, click here to retrieve your password

How many free accesses am I entitled to as a primary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) How many free accesses am I entitled to as a supplementary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? No minimum spend required How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • No worries, click here to retrieve your username
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Optime

Simplify Your Life and maximize your potential with “Optime” package

Optime

Simplify Your Life and maximize your potential with “Optime” package

Simplify Your Life and maximize your potential with “Optime” package

“Optime” from Crédit Agricole is more than just a banking package—it’s a personalized solution designed to empower you to achieve your ambitions and embrace life to the fullest.

How “Optime” enhances your banking experience:

Dedicated Support:

    • Personalized Banking: Enjoy dedicated support from a relationship officer committed to helping you reach your financial goals.
    • Priority Service: Skip the line with priority service at all Crédit Agricole branches, making your banking experience faster and more convenient.

Financial Advantages:

    • Free Gold Debit Card: Enjoy the convenience and benefits of a complimentary gold debit card.
    • Exclusive Credit Card: Access a special Credit Card with an unsecured credit limit of up to EGP 99,000 and enjoy 20% discount on Platinum & Gold issuance fees.
    • Flexible Cash Loans: Secure the funds you need with “Optime” unsecured cash loan with an amount up to EGP 300,000 and benefit from 30% discount on administrative fees for all cash and car loan programs.
    • Enhanced Interest Rates: Grow your savings faster with an additional 0.125% interest rate on one-and-three month Time Deposits and get an extra 0.25% on six-month Time Deposits.
    • Rewarding Transactions: Earn Happy Points every time you use your debit or credit cards or banki Mobile. Click Here to know how to earn Happy Points

Seamless Digital Banking:

    • banki Mobile: Manage your accounts, track transactions, view credit card statements, pay bills, and more with our user-friendly banki Mobile app, anytime and anywhere. Click Here to know more about banki Mobile features
    • banki Wallet: Enjoy free and convenient money transfers to other wallets within Egypt with banki Wallet. Click Here to know more about banki Wallet features

Joining Optime is Easy:

Meet one of the following requirements:

    • Maintain an average balance of EGP 100,000 (or equivalent) across your Crédit Agricole Egypt accounts for the past 3 months.
    • Transfer your monthly net salary of at least EGP 9,000 (or equivalent) to your Crédit Agricole Egypt account.
    • Maintain an average monthly cash flow of at least EGP 9,000 (or equivalent) to your Crédit Agricole Egypt accounts for the past 6 months.

Important Information:

    • A monthly fee of EGP 150 (or equivalent) will apply for 9 months if the eligibility criteria are not met for 3 consecutive months.
    • Optime package services will be suspended, if the eligibility criteria are not met for 12 consecutive months.

To know the bank tariff: Click Here

Terms and Conditions apply. Click Here 







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