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Frequently Asked Questions

How many free accesses am I entitled to as a primary cardholder? Unlimited free access throughout the calendar year How many free accesses am I entitled to as a supplementary cardholder? Unlimited free access throughout the calendar year Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? Yes, $1 per calendar year. In case, cardholder did not meet the minimum spend criteria of $1 during the calendar year, he/she will be entitled to only 2 free access+ 1 free guest per visit. How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • Here’s how to register using your Card or T-Pin

    • Register using your Active Card: Click Here
    • Register using your Bank ID# and Telephone PIN Click Here

No worries, click here to retrieve your password

How many free accesses am I entitled to as a primary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) How many free accesses am I entitled to as a supplementary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? No minimum spend required How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • No worries, click here to retrieve your username

CORPORATE SOCIAL RESPONSIBILITY

CAE Summer Bazar

bazar

Crédit Agricole Egypt hosts it’s mid-year summer bazaar as part of the financial inclusion and CSR initiatives.

As part of our strategy and our societal responsibility to support and empower women, Crédit Agricole Egypt has hosted it’s mid-year summer bazaar showcasing a lot of locally made products, handicrafts, accessories and a lot more all made by Egyptian women. The event was full of positive vibes from all parties.

Crédit Agricole .. working every day in your interest and for society

CAE Pac

PAC

Crédit Agricole Egypt has celebrated its commercial action plan for 2023 and the start of its Medium Term Plan, Ambitions 2025.

Both come with the same vision of being useful and creating a long-term positive impact on the Egyptian economy and community.

The ceremony was content-rich, full of positive vibes, and fruitful discussion panels with all the management.
The day was also an opportunity to award top performers and outstanding projects.
Looking forward to 2023 achievements.
Crédit Agricole .. working every day in your interest and for society.

 

CAE celebrates Christmas & New Year’s 2023

Christmas

Crédit Agricole Egypt celebrates Christmas & New Year’s with CAE family, supporting a cause

In collaboration with the Ministry of Social Solidarity, Crédit Agricole Egypt has hosted “Dyarna” Bazaar to support Egypt’s finest traditional craftsmanship showcasing products made by small families & local entrepreneurs. This collaboration was part of the Central Bank Of Egypt’s financial Inclusion strategy to empower all segments of the society.

The day was full of positive vibes, as CAEians celebrated Christmas in a festive mood enjoying the Christmas carnival & shared memorable moments together with lots of photos with Santa clause, who shared Christmas themed gifts with all employees. Merry Christmas to all CAE family.. wishing you all a happy closure of 2022 & here’s to new beginnings with 2023

CAE women’s month Bazar

Woman Bazar
On the occasion of women’s month, Crédit Agricole Egypt has celebrated with his employees through holding hand crafts gallery by Egyptian women from emerging businesses & NGOs. This comes as part of supporting & caring for women in different fields as a main pillar of Crédit Agricole strategy to serve the community and to achieve the different UN Sustainable Development Goals

 

 

Woman Bazar

Together We Cancer Community- Egypt

In line with CAE strategy that aims to ensure the health and wellbeing of all staff, and as part of the pink October breast cancer awareness month, CAE organized a zoom session with “Nour Shokry” a breast cancer fighter to share her experience and advice.
 
 

Abo El Reesh Fundraising Campaign

During the month of Ramadan in 2019, a campaign was launched to collect donations from bank employees to support Abu Al-Rish’s children. This campaign serves the Credit Agricole Egypt Development Foundation project to develop the largest children’s hospital in Egypt. The project depends on renovating 3 operating rooms in addition to a fourth room to reach 3,000 free surgeries.

 
 

Kesaa Campaign

Collecting old clothes campaign was launched during early April 2019 at the Crédit Agricole head office premises for staff to donate their unneeded clothes. The campaign duration matches the period in which people start replacing winter clothes with summer ones. The campaign resulted in putting a smile on 3000 families’ faces during the feast.

Paper Recycling

In 2016, CAE launched a new ongoing initiative matching with our values (Green Bank), it involves CAE staff as the main player. The initiative is to collect old paper to be delivered to a charity organization, to be recycled into hand made products. The revenue of the sold products will be used to finance poor girls to have a better life.

100 Million Seha Campaign

Hammering on Crédit Agricole Egypt’s staff wellbeing and in parallel with the government’s health plan, the Bank has launched “100 million healthy lives” campaign on January 2019 for 3 days at the bank head office premises. The campaign aimed to eradicate hepatitis C and minimize the chronic diseases.

Sakan w Dafa campaign

In collaboration with Misr El Kheir, CAE staff has took part in building roofs for houses in upper Egypt through donating money. This campaign was launched at the end of 2018 during winter to guarantee warmness for deprived families. In order to encourage the staff to donate, for every EGP 1 the staff donates with, the bank donates with EGP 2. Total staff donations reached EGP 500,000 along with the bank’s contribution.

 

Ramadan Bags

For the fourth year in row during the holy month of Ramadan, the bank, staff members and customers contributed with food bags to people in need. As Crédit Agricole understands that the current economic situation  has increased  the suffering and financial burdens of many Egyptian families, the bank’s goal was to amplify this initiatives by having the employees and customers  donate money and offer their effort to making the project a success. CAE aim was to reach a larger number every year to feed as much as possible of families in need. The number of contributed bags increased gradually over the years to reach 8,270 bags in 2016.

Also It became a custom that the staff participates in the distribution of the food bags to different places all over Egypt, believing in their role to contribute to the society they live in and also seeking to be part of the cause of making others in need happy.

The distribution plan included Cairo, Alex, Sharkia, Beni Sweif, Sohag, Assuit, Aswan, Luxor, and Qena.

 

Winter blankets for Upper Egypt

In the winter time, the weather is harsh on people without shield or roof to protect them. Crédit Agricole made a new initiative in 2016 and has contributed along with its staff in the purchasing and distribution of 2000 blankets to those in need with special focus to Upper Egypt.

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