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Frequently Asked Questions

  • EFG Hermes Asset Management is the fund manager for Credit Agricole I, Credit Agricole II equity funds and Credit Agricole III money market fund. With over 25 years of experience in the Egyptian market, the fund manager makes investment decisions on behalf of the investors based on through research and close monitoring of market conditions. EFG Hermes Asset Management is responsible for the performance of the funds under its management, as they handle the investment part of the fund.

  • All mutual funds announce the Investment Certificate price on a weekly basis, allowing investors to track their performance. Additionally, the fund manager publishes quarterly fact sheets that provide insights into the fund’s performance.

  • You can subscribe by signing a subscription form at any of the bank’s branches across Egypt. Subscription frequency varies depending on the fund type. Some funds offer daily subscriptions, while others provide weekly subscriptions. However, in all cases orders must be submitted before 12:00 pm on any applicable day.

  • Returns represent the total net profits or losses (in some types of mutual funds) achieved against the invested amount during a specific period. To view the returns for the mutual funds offered by the bank Click Here

    • Redemption orders can be signed at any of the bank’s branches across Egypt. Redemption frequency varies depending on the fund. Some funds offer daily redemption, while others provide weekly redemption. However, in all cases, orders must be submitted before 12:00 pm on any applicable day
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Debit Card Activation

Dear valuable customer,

Thank you for banking with Crédit Agricole.

We seize this opportunity to welcome you and wish you an exquisite banking experience that you deserve on all spectrum.

Use Your CAE Debit Card… No More Cash, No Worries!

    • Debit card acceptance

With your Crédit Agricole VISA Debit Card,
you can use it as a fast, secured shopping tool at any merchant or online and for cash withdrawal from any ATM (either Crédit Agricole Egypt or any other bank).

    • Contactless Debit card activation:

You can activate your Crédit Agricole VISA Contactless Debit Card
through any of Crédit Agricole Egypt various digital channels. To know more click here

    • Important information on card activation:

To activate any of Crédit Agricole cards through any of our digital channels, please ensure that your registered mobile number is available with you to receive the activation code through it.

    • PIN code created is used for withdrawal transactions and purchase transactions at merchants. This PIN code shouldn’t be disclosed to any person whatsoever.
    • Code received on your mobile phone is only used once to serve Debit Card activation purpose.
    • Branches and ATM locations:

To know more about Crédit Agricole branches and ATMs locations found across Egypt, click here

    • Happy points Loyalty Program:

With “Happy Points” Loyalty Program, you will earn points with every purchase transaction either local or international & on usage of banki Mobile … to know more, click here

    • A range of innovative digital banking solutions by Crédit Agricole:

Through banki channels,
you will be able to check your accounts balances and Cards status,
transfer money and pay your bills through Fawry service and much more:

    • banki Mobile: Your bank on the go with our mobile and tablet applications Download it now

  • banki Lite: access your accounts easily through your desktop, enjoying a banki Mobile interface, by logging in through this link
  • banki Alert: Stay on top of your accounts and cards transactions through the SMS alerts service from Crédit Agricole.

To know more about the available packages and the SMS alerts “banki Alert service” that suit the size of your banking transactions, click here

We hope our banking solutions and services will meet your needs and expectations.

Credit Agricole Egypt

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