Manage and optimize the resources under his supervision
Review & approve all Trade Finance Transactions
Ensure a smooth flow of Trade Finance functions & in abidance with policies & procedures
Ensure the right level of staffing at all time
Follow up on staff evolution/ training needs and take necessary actions to ensure that all staff are working efficiently (coaching, training, micro management
Develop staff skills and create team work
Monitor staff performance and service quality
Deputy of Branch Manager in his / her absence
Approve financial transactions with limits
Sales
Promote and sell full range of products / services to current and potential customers at the counter or by creating leads/ referrals
Check / monitor the records of daily sales referrals on the counter and adviser Branch Manage
Quality & Service
Promptly and efficiently handle escalated customer issues/ complaints
Ensure that all staff at the counter are servicing customers with quality and care
Keep operations tidy, clean and well organized
CBE, Compliance, Audit, Procedures
Approve all transactions above the set limits of cash head
Review Branch’s reports according to set policy and IC’s guidelines
Review all Branch cash and operations transactions
Ensure following set procedures / policies concerning custody of Branch’s vault keys and registers
Confirm F.X. deals with Head Office
Review clearing session and follow up on collected and rejected cheques in Absence of relative cash staff
Monitor Branch cash retention limit and cash shipment
Prepare respond to audit comments related to branch operations
Acts as the branch main custodian.
Follow up and coordinate with other department, to ensure a smooth flow of operation.
Act as the Branch’s Compliance Coordinator, responsible of:
Monitor closely and effectively the daily Branch transactions for any suspicious, unusual or out of trend activities, and respond to compliance queries
Provide monthly compliance reports and all other related reports
In case the Branch does not have an Assistant Operations Head, the following functions will be added to the responsibilities of the Operations Head:
Supervise LG, FIDBC and LC processes at the Branch
Follow up any pending cases with Sundries, Collection, Remittance Centers
Coordinate in sending / retrieval of documents/ boxes to or from archives
Ensure custody of Branch’s vault, keys and registers
Conduct & lead the monthly SNAP Check for all tellers and main vault
Responsible to assure that all security measurements are properly applied
Bachelor degree
Wide knowledge of the branch’s policies & procedures.
Ability to present high quality of service.
Leadership and Management skills.
Customer service skills.
Decision maker and problem solving ability operations knowledge.