Target efficiency, productivity while actively supporting customer acquisition and satisfaction through full process re-engineering.
Support functional business managers/ users in deriving for best practices/ processes and ensure IT capabilities to support the business.
Provide innovative solutions for strategic cost management and optimization of internal and customer oriented processes.
Promote process automation to reduce TAT and cost per activity in a sustainable and measureable manner.
Ensure validation from concerned parties and strict follow-up of Transformation’s recommendations till implementation
Handle transformational projects through direct management
Define and ensure efficient planning, identify tasks for achieving the goals with the available resources
Manage, monitor, and control daily all project’s activities to ensure successful delivery as per budget and within timeline
Proactively manage changes in project scope, identify potential issues and organize contingency plans
Handle project closure to ensure that objectives are met
Handle organization and business change within policies, processes and procedures
Carry out change management activities based on a situational awareness of the details of the change and the groups being impacted by the change, i.e. identify training needs, department capacity impact, etc.
Coordinate with Policy and Assurance sub-department within TOP to ensure that all changes as a result of process re-engineering, business optimization and/or projects are reflected onto bank procedures and corresponding policies
Coordinate with Information Security sub-department within TOP to ensure that all changes as a result of process re-engineering, business optimization and/or projects are in complete alignment with Information security policies and procedures and that all implementations meet bank security standards in a sustainable manner
Maintain oversight over all transformational projects
Handle change controls implementation, governance adherence and ensure successful completion of all projects against established business cases.
Ensure that all transformational project attain established business benefit through continuous development of KPI to be measured after project completion against target thresholds to ensure effective benefit attainment of all key projects and programs under the transformational agenda.
Prepare and/or present status updates to senior management, stakeholders and internally in TOP.
Excellent communications & interpersonal skills.
Time management and organizational skills, ability to work under stress.
Team Player and fast learner.
Enthusiastic, energetic & self-motivated.
Accurate & alert.
Excellent English communication and written skills.
MS Office
Visio
MS-Project
Financial Analysis
Process reengineering
Time Management
PMP
Banking experience of at least 6 years preferably through different departments, different functions
