{"id":86412,"date":"2026-02-08T13:59:53","date_gmt":"2026-02-08T11:59:53","guid":{"rendered":"https:\/\/www.ca-egypt.com\/?page_id=86412"},"modified":"2026-04-05T18:13:54","modified_gmt":"2026-04-05T16:13:54","slug":"concierge-terms-and-conditions","status":"publish","type":"page","link":"https:\/\/www.ca-egypt.com\/en\/concierge-terms-and-conditions\/","title":{"rendered":"Concierge Terms and Conditions"},"content":{"rendered":"<h2 style=\"text-align: center\">Fidele concierge services (inside Cairo)<\/h2>\n<h3>1. Home Care<\/h3>\n<ul style=\"list-style-type: disc\" class=\"green-bullet\">\n<li>Housekeeping<\/li>\n<li>Home Interior Design and Landscaping<\/li>\n<li>Moving In &amp; Out<\/li>\n<li>Home Maintenance<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3>2. Government Paperwork<\/h3>\n<ul style=\"list-style-type: disc\" class=\"green-bullet\">\n<li>National ID and Passport Renewal<\/li>\n<li>Car License Renewal<\/li>\n<li>Issuance of Certificates<\/li>\n<li>Legal Translation<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3>3. Health and Wellness<\/h3>\n<ul style=\"list-style-type: disc\" class=\"green-bullet\">\n<li>Doctor Referrals &amp; Appointments<\/li>\n<li>Health Screening<\/li>\n<li>Gym &amp; Spa Reservations<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3>4. Bill Payments<\/h3>\n<ul style=\"list-style-type: disc\" class=\"green-bullet\">\n<li>Bank Payments<\/li>\n<li>Home and Utility Bills<\/li>\n<li>Car Installments<\/li>\n<li>School &amp; University Fees<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3>5. Dining<\/h3>\n<ul style=\"list-style-type: disc\" class=\"green-bullet\">\n<li>Table Reservations<\/li>\n<li>Home Delivery<\/li>\n<li>Special Requests<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3>6. Entertainment<\/h3>\n<ul style=\"list-style-type: disc\" class=\"green-bullet\">\n<li>Booking Tickets for Events<\/li>\n<li>Event Planning and<\/li>\n<li>Special Occasions<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3>7. Auto Services<\/h3>\n<ul style=\"list-style-type: disc\" class=\"green-bullet\">\n<li>Buy and Sell Cars<\/li>\n<li>Car Rental<\/li>\n<li>Car Service<\/li>\n<li>Car Paperwork<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3>8. Errands<\/h3>\n<ul style=\"list-style-type: disc\" class=\"green-bullet\">\n<li>Door to Door Pickup and Delivery<\/li>\n<li>Transportation of any Sized Item<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3>9. Travel<\/h3>\n<ul style=\"list-style-type: disc\" class=\"green-bullet\">\n<li>Airline Tickets Reservations<\/li>\n<li>Hotel Reservations<\/li>\n<li>Tours Booking<\/li>\n<li>Finalizing Travel Paperwork<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3>10. VIP Services<\/h3>\n<ul style=\"list-style-type: disc\" class=\"green-bullet\">\n<li>Airport Meet and Assist<\/li>\n<li>Private car pick-up<\/li>\n<li>Clear Passport Control<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2 style=\"text-align: center\">Fidele concierge services (outside Cairo)<\/h2>\n<h3>1.Government Paperwork<\/h3>\n<ul style=\"list-style-type: disc\" class=\"green-bullet\">\n<li>Birth Certificate<\/li>\n<li>Death Certificate<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3>2. Dining<\/h3>\n<ul style=\"list-style-type: disc\" class=\"green-bullet\">\n<li>Table Reservations<\/li>\n<li>Special Requests<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3>3. VIP Services<\/h3>\n<ul style=\"list-style-type: disc\" class=\"green-bullet\">\n<li>Airport Meet and Assist<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3>4. Travel<\/h3>\n<ul style=\"list-style-type: disc\" class=\"green-bullet\">\n<li>Airport Meet and Assist<\/li>\n<li>Hotel Reservations<\/li>\n<li>Tours Booking<\/li>\n<li>Finalizing Travel Paperwork<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3>5. Entertainment<\/h3>\n<ul style=\"list-style-type: disc\" class=\"green-bullet\">\n<li>Booking Tickets for Events<\/li>\n<li>Event Planning and Special Occasions<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2 style=\"text-align: center\">Optime concierge services (inside Cairo)<\/h2>\n<p>&nbsp;<\/p>\n<h3>1. Government Paperwork<\/h3>\n<ul style=\"list-style-type: disc\" class=\"green-bullet\">\n<li>National ID and Passport Renewal<\/li>\n<li>Car License Renewal<\/li>\n<li>Issuance of Certificates<\/li>\n<li>Legal Translation<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3>2. Travel<\/h3>\n<ul style=\"list-style-type: disc\" class=\"green-bullet\">\n<li>Airline Tickets Reservations<\/li>\n<li>Hotel Reservations<\/li>\n<li>Tours Booking<\/li>\n<li>Finalizing Travel Paperwork<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2 style=\"text-align: center\">Optime concierge services (outside Cairo)<\/h2>\n<p>&nbsp;<\/p>\n<h3>1. Government Paperwork<\/h3>\n<ul style=\"list-style-type: disc\" class=\"green-bullet\">\n<li>Birth Certificate<\/li>\n<li>Death Certificate<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3>2. Travel<\/h3>\n<ul style=\"list-style-type: disc\" class=\"green-bullet\">\n<li>Airline Tickets Reservations<\/li>\n<li>Hotel Reservations<\/li>\n<li>Tours Booking<\/li>\n<li>Finalizing Travel Paperwork<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2 style=\"text-align: center\">EVE concierge services (inside Cairo)<\/h2>\n<p>&nbsp;<\/p>\n<h3>1. Government Paperwork<\/h3>\n<ul style=\"list-style-type: disc\" class=\"green-bullet\">\n<li>National ID and Passport Renewal<\/li>\n<li>Car License Renewal<\/li>\n<li>Issuance of Certificates<\/li>\n<li>Legal Translation<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2 style=\"text-align: center\">EVE concierge services (outside Cairo)<\/h2>\n<p>&nbsp;<\/p>\n<h3>1. Government Paperwork<\/h3>\n<ul style=\"list-style-type: disc\" class=\"green-bullet\">\n<li style=\"list-style-type: none\">\n<ul style=\"list-style-type: disc\" class=\"green-bullet\">\n<li>Birth Certificate<\/li>\n<li>Death Certificate<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3>Terms &amp; Conditions:<\/h3>\n<ul style=\"list-style-type: disc\" class=\"green-bullet\">\n<li>This service is available only to Fidele, Optime, or Eve customers (individuals only).<\/li>\n<li>This is a personal service only for Fidele, Optime, or Eve customers (individuals only) through the use of their personal codes. The personal code is not to be shared; otherwise, the personal code will no longer be valid.<\/li>\n<li>Fidele, Optime, or Eve customers (individuals only) should contact the Les Concierges Egypt 24\/7 call center dedicated to CAE Fidele, Optime, or Eve customers to request the service.<\/li>\n<li>This is a free service for Fidele, Optime, or Eve (individuals only) where the customer will only be charged the normal fees of the request or the service, without any extra charges from CAE or \u201cLes Concierges Egypt.\u201d<\/li>\n<li>In case the customer is no longer a Fidele, Optime, or Eve customer (individuals only), Concierge services will be stopped and the personal code will no longer be valid.<\/li>\n<li>In the case of new or existing customers who recently joined the Fidele, Optime, or Eve Package (individuals only), their personal code will be sent to them via SMS every Sunday.<\/li>\n<li>This service is presented by \u201cLes Concierges Egypt\u201d without any responsibility on the part of CAE. Please note that the customer is responsible for all his\/her data provided to the company.<\/li>\n<li>CAE has the right to change the service provider or cancel the service itself at any time without the customers\u2019 consent and will notify the customer through the relevant communication channels at the bank\u2019s discretion.<\/li>\n<li>In case of complaints, they should be submitted to \u201cLes Concierges Egypt\u201d to resolve the issue within 24 hours. If a complaint requires more time, \u201cLes Concierges Egypt\u201d must notify the customer.<\/li>\n<li>In case the proposed complaint solution provided by \u201cLes Concierges Egypt\u201d does not satisfy the customer, the customer must refer to CAE in order to take the necessary action.<\/li>\n<li>These terms and conditions will remain valid until CAE reviews them for cancellation or amendments if needed<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Fidele concierge services (inside Cairo) 1. Home Care Housekeeping Home Interior Design and Landscaping Moving In &amp; Out Home Maintenance &nbsp; 2. Government Paperwork National ID and Passport Renewal Car License Renewal Issuance of Certificates Legal Translation &nbsp; 3. Health and Wellness Doctor Referrals &amp; Appointments Health Screening Gym &amp; Spa Reservations &nbsp; 4. Bill [&hellip;]<\/p>\n","protected":false},"author":90,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/informational-pages.php","meta":{"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"2normal","footnotes":""},"acf":[],"yoast_head":"<title>- Credit Agricole Egypt<\/title>\n<meta name=\"description\" content=\"Concierge Terms and Conditions - Credit Agricole Egypt\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ca-egypt.com\/en\/concierge-terms-and-conditions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"- Credit Agricole Egypt\" \/>\n<meta property=\"og:description\" content=\"Concierge Terms and Conditions - Credit Agricole Egypt\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ca-egypt.com\/en\/concierge-terms-and-conditions\/\" \/>\n<meta property=\"og:site_name\" content=\"Credit Agricole Egypt\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CreditAgricoleEG\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-05T16:13:54+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ca-egypt.com\/app\/uploads\/2022\/05\/CA-logo.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"831\" \/>\n\t<meta property=\"og:image:height\" content=\"449\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.ca-egypt.com\/en\/concierge-terms-and-conditions\/\",\"url\":\"https:\/\/www.ca-egypt.com\/en\/concierge-terms-and-conditions\/\",\"name\":\"- Credit Agricole Egypt\",\"isPartOf\":{\"@id\":\"https:\/\/www.ca-egypt.com\/en\/#website\"},\"datePublished\":\"2026-02-08T11:59:53+00:00\",\"dateModified\":\"2026-04-05T16:13:54+00:00\",\"description\":\"Concierge Terms and Conditions - 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