Crédit Agricole is always keen to deliver the best banking service for you!
In light of the above, please note that by reviewing your bank account, we have noticed that you did not use your account for 8 months or more, which might affect your banking experience with us, as it will be automatically considered as a dormant account. This is why we advise you to transact as soon as possible, whether by visiting the branch or by visiting our banki app or website or using your cards, in order to ensure our ability to provide the best banking service for you.
Do not forget that by using your Debit or Credit or Prepaid card/s or even banki Wallet or banki Mobile app, you will be rewarded with Happy Points for every transaction you perform; where you can collect and redeem your Happy Points from any of our participating merchants:
Carrefour, elmenus, Metro, B.Tech, Spinneys, Breadfast, Oscar Market, Fathalla Market, & Alfa Market, Zahran Market, Tradeline, Dukes, La Poire, El Dahan, American Eagle, Nike
You can find even more merchants on our website & banki mobile app.
It is the account on which none of the following transactions have taken place: withdrawal, deposit, transfer, payments or balance inquiry, for a whole year for current accounts and banki Wallet, and two years for saving accounts. On the other hand, automated transactions carried out by the bank are not considered to prevent dormancy.
In case of dormant account with other active accounts under customer’s ID:
Other accounts under the same ID will work normally, but we advise you to visit the nearest branch or contact the customer service center to reactivate the dormant account.
In case of dormant customer:
This happens when all customer accounts have become dormant because of not doing any transactions according to the bank policy.
The customer will not be allowed to deal on the account or his cards until he/she visits the nearest branch and writes a request to reactivate the account or sign a printed bank statement.
