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Frequently Asked Questions

Subscribe in E-statement:
  • For credit card and personal account and avoid charging fees for issuing printed statements
  • For the E-statement Registration, click here

  • Transfer money from your account to your card. (no token needed)
  • To settle your credit card from your account on banki Mobile Click here 

  • This Transfer is free till further notice.
  • To activate your token Click here
Steps to transfer to other cards in other banks inside Egypt:
    1. Choose “Transfers/Payments”.
    2. Then choose “banks inside Egypt”.
    3. Click “from” and choose your account number.
    4. Then click “to” and choose “banks inside Egypt”.
    5. Then fill in all the required fields & add the card number in the account number field.
    6. Then add the amount.
    7. Press “continue” & choose transfer/payment reason.
    8. Enter the “TOKEN” & press “confirm”.

Easily follow these simple steps:
  • click on “Forgot your PIN“ to retrieve/reset your PIN click here
Access all questions

AWARDS

In its path working in the interest of its customers and society and relying on the cornerstones of its strategy, sustainability and innovation, Crédit Agricole Egypt, has received many prestigious awards over the years. These awards recognize the bank’s effort to create a customer relationship excellence.

They also acknowledge the valuable customers’ satisfaction and trust, which are the main drivers for the bank’s development plans to meet the needs of customers both individuals and corporates.

Moreover, those awards are:

2016

  • 1st bank in Egypt with ISO certification (ISO 370001:2016) in Anti-Bribery Management

 

2017

  • Egypt’s top 50 companies by Forbes Middle East and Amwal El-Ghad Magazine
  • JP Morgan’s “Elite Quality Recognition Award” with state-of-the-art STP rate

 

2018

  • Best In Mobile banking under the consumer category from Global Finance Magazine
  • Most Innovative Digital Bank in Egypt under the consumer category from Global Finance Magazine

 

2019

  • Arab Digital Banking Excellence Award
  • Best Mobile Application, from the Union Of Arab Banks
  • Most Innovative bank – Global business outlook
  • Best Private Bank – Global Finance Magazine

 

2020

  • Best Mobile Banking Adaptive Website – consumer category (banki Lite) – Global Business Finance
  • The digital Best Trade Finance Service – corporate category (Digital Trade Finance) – Global Business Finance
  • Most Innovative Retail Banking Product – Prepaid Card
  • Most Innovative Digital Bank – banki platform

 

2021

  • Most Innovative Retail Banking Product – Global Business Outlook
  • Most Innovative Digital Bank – Global Business Outlook
  • Best Customer Satisfaction & Happiness – Global Banking and Finance Review
  • Best Corporate Governance – Global Banking and Finance Review
  • Best Digital Trade Finance Services Bank award in Egypt
  • Best Mobile Banking Application

 

2022

  • The Most Innovative Retail Banking App – Global Banking & Finance Review
  • Best Mobile Banking App – Global Finance
  • Best Performing Egyptian bank 2022 – International Business Magazine.

 

2023

  • Best Digital Transformation Program in Egypt- International Business Magazine
  • Digital Banking Provider of the year in Egypt- World Business Outlook
  • Most User-friendly Multichannel Digital Banking Initiative – banki- Global Business Outlook
  • Best Mobile Banking App- Global Finance
  • Most Innovative Retail Banking App in Egypt- Global Banking and Finance Review”

2024

  • International Business Magazine – “Best Digital Transformation Program” award in Egypt
  • World Business Outlook – “Digital Banking Provider of the Year” Award
  • Global Banking and Finance Review – “Most Innovative Retail Banking App”