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Frequently Asked Questions

    • Now using banki Mobile app latest version easily activate your soft token to start making transfers payments!
 

  • Now you can change your registered mobile number with no need to visit the branch.
  • To change your mobile number instantly click here
  • We will send you all communication> and transaction notification on your new mobile number

    • You can now submit an ATM dispute request using banki Mobile at any time from anywhere in a few seconds and you will no longer need to visit the branch!
    • For the steps click here

    • You can now check your Happy points balance and redeem them using banki Mobile in a few seconds.
    • View steps click here.

    • Login now to banki Mobile and activate “Taqsit” service through the following steps: click Here
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    MISSION, VISION & AMBITION

    OUR MISSION:

    Set new standards in banking in Egypt by capitalizing on Innovation and sustainability, aiming at offering excellence in customer relationship and create value for all our stakeholders

    OUR VISION:

    Be useful and create a long-term positive impact for the Egyptian economy and community

    OUR AMBITION:

    To be the bank of choice for our customers