How can we help you ?

PRESS ENTER TO START THE SEARCH

Frequently Asked Questions

Subscribe in E-statement:
  • For credit card and personal account and avoid charging fees for issuing printed statements
  • For the E-statement Registration, click here

  • Transfer money from your account to your card. (no token needed)
  • To settle your credit card from your account on banki Mobile Click here 

  • This Transfer is free till further notice.
  • To activate your token Click here
Steps to transfer to other cards in other banks inside Egypt:
    1. Choose “Transfers/Payments”.
    2. Then choose “banks inside Egypt”.
    3. Click “from” and choose your account number.
    4. Then click “to” and choose “banks inside Egypt”.
    5. Then fill in all the required fields & add the card number in the account number field.
    6. Then add the amount.
    7. Press “continue” & choose transfer/payment reason.
    8. Enter the “TOKEN” & press “confirm”.

Easily follow these simple steps:
  • click on “Forgot your PIN“ to retrieve/reset your PIN click here
Access all questions

Sustainability Governance

​EXECUTIVE COMMITTEE :

Executive Committee sets Crédit Agricole Egypt’ s sustainability strategy, approves sustainability framework

SUSTAINABLE DEVELOPMENT COMMITTEE

  •  Headed by the Bank’s Managing Director
  • Composed of senior heads from the different Bank’s departments serving the 4 pillars of the sustainability
  • Evaluates and approves proposals for sustainable projects
  • Review activities, sets policies, defines priorities and monitors the implementation of sustainability initiatives. according to the set KPIs, in consistence with CA Egypt sustainability strategy
  • Meets at least once every quarter and as often as deemed necessary

COMMUNICATION AND SUSTAINABLE DEVELOPMENT DEPARTMENT

  • Animates  the Sustainable Development Committee
  • Acts as the organizational focal point with the different departments to ensure the integration of the sustainability principles
  •  Delivers reports assessing the progress of Crédit Agricole Egypt targets
  • Handles the development and coordination of sustainability efforts and may propose initiatives or campaigns
  • Spreads the culture of Sustainability within the Bank and handles the Sustainable Development Community
  • Ensures proper alignment with the Group Sustainable Development targets

SUSTAINABILITY CHAMPIONS TEAM

  • 10 to 20 champions from the different areas of the Bank
  • Ensures the spread of knowledge
  • Enforces the implementation of various sustainability initiatives across the Bank