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Frequently Asked Questions

  • EFG Hermes Asset Management is the fund manager for Credit Agricole I, Credit Agricole II equity funds and Credit Agricole III money market fund. With over 25 years of experience in the Egyptian market, the fund manager makes investment decisions on behalf of the investors based on through research and close monitoring of market conditions. EFG Hermes Asset Management is responsible for the performance of the funds under its management, as they handle the investment part of the fund.

  • All mutual funds announce the Investment Certificate price on a weekly basis, allowing investors to track their performance. Additionally, the fund manager publishes quarterly fact sheets that provide insights into the fund’s performance.

  • You can subscribe by signing a subscription form at any of the bank’s branches across Egypt. Subscription frequency varies depending on the fund type. Some funds offer daily subscriptions, while others provide weekly subscriptions. However, in all cases orders must be submitted before 12:00 pm on any applicable day.

  • Returns represent the total net profits or losses (in some types of mutual funds) achieved against the invested amount during a specific period. To view the returns for the mutual funds offered by the bank Click Here

    • Redemption orders can be signed at any of the bank’s branches across Egypt. Redemption frequency varies depending on the fund. Some funds offer daily redemption, while others provide weekly redemption. However, in all cases, orders must be submitted before 12:00 pm on any applicable day
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Visa Airport Companion lounge Service-Platinum Credit card

  • Yes, the same eligibility criteria apply to both primary and supplementary credit cards.
  • Each cardholder must meet the required international spend condition independently to qualify for the benefit.

  • If the required international spend (USD 5 within the last 90 days) is not met, lounge access will not be granted, and the visit will be declined.

  • Eligibility is based on posted (settled) transactions, not pending ones.
    Customers should ensure their transactions are fully processed and posted before attempting lounge access.

  • An international transaction includes any purchase made outside Egypt or in foreign currency, whether performed abroad or through international online merchants.

  • It means the system checks 90 days backward from the date of the last international transaction processed to confirm eligibility.

  • No. Visits can be used anytime during the calendar year after eligibility is met.

  • No, only successful and posted transactions are considered when calculating the cumulative spend.

  • No. The benefit is strictly limited to the cardholder only.

  • No, however guests may access the lounge subject to applicable charges set by the lounge operator $32 per guest.

  • Yes. As per the Central Bank of Egypt regulations, newly issued credit cards are subject to a temporary freeze on international transactions for the first two months from the issuance date.

  • Customers are entitled to 6 complimentary lounge visits per calendar year after meeting eligibility.

  • The eligibility is calculated based on a rolling 90-day period, not linked to calendar quarters. It is dynamically calculated based on the latest international transaction date.

Since lounge access requires a minimum international transaction of USD 5 within the last 90 days:

  • Customers must complete the 2-month restriction period, and
  • Perform at least one international transaction after activation of international usage.

  • Customers are advised to perform the required international transaction at least 5 business days prior to the lounge visit, to ensure the transaction is settled and posted successfully.

  • To enjoy lounge access, customers must spend a minimum cumulative international transaction value of USD 5 using their credit card within the 90 days prior to the lounge visit.

  • No access is granted unless the eligibility condition is fulfilled.

Customers can verify their eligibility through the Visa Airport Companion application.
The application will:

  • Automatically calculate the 90-day eligibility period, and
  • Confirm whether the customer meets the required spending criteria and will be reflected on the eligibility status whether Locked or unlocked.