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Frequently Asked Questions

  • لتغيير نوع حساب الاشتراك/ اللغة / رقم الحساب المسجل: اضغط هنا

  • You can now check your Happy points balance and redeem them using banki Mobile in a few seconds.
  • View steps click here.

  • Login now to banki Mobile and activate “Taqsit” service through the following steps: click Here

  • Now using banki Mobile app latest version easily activate your soft token to start making transfers payments!
  • To view the steps click here

  • Now you can change your registered mobile number with no need to visit the branch.
  • To change your mobile number instantly click here
  • We will send you all communication> and transaction notification on your new mobile number

Earning Points

 

Accumulate points and the more you transact, the bigger is your reward!

Check your points balance through:

  • Monthly bank statement
  • E-statements on banki Mobile and banki Lite
  • Consult banki Online , banki Mobile ,banki Lite– happy points page
  • At the selected merchant while redeeming points

Earning Matrix:

Cards:

Product Points Matrix
Credit Cards
Gold/Classic Each EGP 1 purchase spend = 1 point
Platinum Each EGP 1 purchase spend = 1.5 point
Infinite Each EGP 1 purchase spend = 2 point
Debit cards
Classic Each EGP 3 purchase spend = 1 point
Gold Each EGP 3 purchase spend = 1 point
Platinum Each EGP 2 purchase spend = 1 point
Prepaid Cards
Prepaid Each EGP 2 purchase spend = 1 point

 

banki Mobile

Transaction Type Points Earned Monthly Limit
1st time new Registration 10,000 1
Domestic Transfers ACH 500 2
SWIFT Transfers 500 2
Card Payment (own/other/prepaid) 500 5
Subscribe to E-statement 500 1
Fawry Bill Payment 500 2

 

Maximum digital transactions rewarded per customer =  10 transactions monthly on banki Mobile, & Wallet combined

Terms & Conditions apply.