How can we help you ?

PRESS ENTER TO START THE SEARCH

Frequently Asked Questions

  • Yes. As per the Central Bank of Egypt regulations, newly issued credit cards are subject to a temporary freeze on international transactions for the first two months from the issuance date.

  • Once eligibility condition meets, customers will enjoy unlimited lounge visits

  • The eligibility is calculated based on a rolling 90-day period, not linked to calendar quarters. It is dynamically calculated based on the latest international transaction date.

    • It means the system checks 90 days backward from the date of the last international transaction processed to confirm eligibility.

  • To enjoy lounge access, customers must spend a minimum cumulative international transaction value of USD 5 using their credit card within the 90 days prior to the lounge visit.
Access all questions

Merchants

Delivery ServiceDelivery Service

You can exchange your Happy points remotely from any of the merchants with the delivery icon when you are ordering through their call centers using our same redemption steps. Enjoy our special discounts in some merchants (check discounts page) To enjoy combining those discounts with your points, please visit the store