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Frequently Asked Questions

    • Now using banki Mobile app latest version easily activate your soft token to start making transfers payments!
 

  • Now you can change your registered mobile number with no need to visit the branch.
  • To change your mobile number instantly click here
  • We will send you all communication> and transaction notification on your new mobile number

    • You can now submit an ATM dispute request using banki Mobile at any time from anywhere in a few seconds and you will no longer need to visit the branch!
    • For the steps click here

    • You can now check your Happy points balance and redeem them using banki Mobile in a few seconds.
    • View steps click here.

    • Login now to banki Mobile and activate “Taqsit” service through the following steps: click Here
    Access all questions

    AWARDS

    In its path working in the interest of its customers and society and relying on the cornerstones of its strategy, sustainability and innovation, Crédit Agricole Egypt, has received many prestigious awards over the years. These awards recognize the bank’s effort to create a customer relationship excellence.

    They also acknowledge the valuable customers’ satisfaction and trust, which are the main drivers for the bank’s development plans to meet the needs of customers both individuals and corporates.

    Moreover, those awards are:

    2016

    • 1st bank in Egypt with ISO certification (ISO 370001:2016) in Anti-Bribery Management

     

    2017

    • Egypt’s top 50 companies by Forbes Middle East and Amwal El-Ghad Magazine
    • JP Morgan’s “Elite Quality Recognition Award” with state-of-the-art STP rate

     

    2018

    • Best In Mobile banking under the consumer category from Global Finance Magazine
    • Most Innovative Digital Bank in Egypt under the consumer category from Global Finance Magazine

     

    2019

    • Arab Digital Banking Excellence Award
    • Best Mobile Application, from the Union Of Arab Banks
    • Most Innovative bank – Global business outlook
    • Best Private Bank – Global Finance Magazine

     

    2020

    • Best Mobile Banking Adaptive Website – consumer category (banki Lite) – Global Business Finance
    • The digital Best Trade Finance Service – corporate category (Digital Trade Finance) – Global Business Finance
    • Most Innovative Retail Banking Product – Prepaid Card
    • Most Innovative Digital Bank – banki platform

     

    2021

    • Most Innovative Retail Banking Product – Global Business Outlook
    • Most Innovative Digital Bank – Global Business Outlook
    • Best Customer Satisfaction & Happiness – Global Banking and Finance Review
    • Best Corporate Governance – Global Banking and Finance Review
    • Best Digital Trade Finance Services Bank award in Egypt
    • Best Mobile Banking Application

     

    2022

    • The Most Innovative Retail Banking App – Global Banking & Finance Review
    • Best Mobile Banking App – Global Finance
    • Best Performing Egyptian bank 2022 – International Business Magazine.

     

    2023

    • Best Digital Transformation Program in Egypt- International Business Magazine
    • Digital Banking Provider of the year in Egypt- World Business Outlook
    • Most User-friendly Multichannel Digital Banking Initiative – banki- Global Business Outlook
    • Best Mobile Banking App- Global Finance
    • Most Innovative Retail Banking App in Egypt- Global Banking and Finance Review”

    2024

    • International Business Magazine – “Best Digital Transformation Program” award in Egypt
    • World Business Outlook – “Digital Banking Provider of the Year” Award
    • Global Banking and Finance Review – “Most Innovative Retail Banking App”