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Frequently Asked Questions

  • Yes, the same eligibility criteria apply to both primary and supplementary credit cards.
  • Each cardholder must meet the required international spend condition independently to qualify for the benefit.

  • Eligibility is based on posted (settled) transactions, not pending ones. Customers should ensure their transactions are fully processed and posted before attempting lounge access.

  • It means the system checks 90 days backward from the date of the last international transaction processed to confirm eligibility.

  • If the required international spend (USD 5 within the last 90 days) is not met, lounge access will not be granted, and the visit will be declined.

  • An international transaction includes any purchase made outside Egypt or in foreign currency, whether performed abroad or through international online merchants.
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MISSION, VISION & AMBITION

OUR MISSION:

Set new standards in banking in Egypt by capitalizing on Innovation and sustainability, aiming at offering excellence in customer relationship and create value for all our stakeholders

OUR VISION:

Be useful and create a long-term positive impact for the Egyptian economy and community

OUR AMBITION:

To be the bank of choice for our customers