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Frequently Asked Questions
- Eligibility is based on posted (settled) transactions, not pending ones.
- Customers should ensure their transactions are fully processed and posted before attempting lounge access.
- Yes. As per the Central Bank of Egypt regulations, newly issued credit cards are subject to a temporary freeze on international transactions for the first two months from the issuance date.
- Once eligibility condition meets, customers will enjoy unlimited lounge visits
- Yes, the same eligibility criteria apply to both primary and supplementary credit cards.
- Each cardholder must meet the required international spend condition independently to qualify for the benefit.
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- It means the system checks 90 days backward from the date of the last international transaction processed to confirm eligibility.
