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Frequently Asked Questions

  • Yes. The draw mechanism is cumulative. Every additional EGP 20,000 of fresh funds booked into a CD grants you one extra chance (e.g., EGP 100,000 gives you 5 chances).

  • This offer is exclusively for New-to-Bank customers (including Youth NTB) who increase their fresh funds by a minimum of EGP 20,000 and book it into an EGP Certificate of Deposit.

The cashback payouts will occur in two phases based on when the fresh funds are evaluated:
  • First Phase: Credited during October 2026 (reflecting growth from end-of-September vs. end-of-July).
  • Second Phase: Credited during January 2027 (reflecting growth from end-of-December vs. end-of-September).

Fresh funds are measured by the net increase in your Local Currency Assets Under Management (LCY AUM) across two distinct tracking periods:
  • First Draw: The increase in LCY AUM at the end of September 2026 compared to the end of July 2026.
  • Second Draw: The increase in LCY AUM at the end of December 2026 compared to the end of September 2026.

  • The campaign targets all existing Crédit Agricole Egypt customers, New-to-Bank customers, New-to-Bank customers,
  • And specifically features tailored offers for Youth customers.
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Security Requirements

Troubleshooting Guide

Security Requirements

Troubleshooting Guide

Mobile Banking App Troubleshooting Guide

Your mobile banking app may stop working or display a security warning to protect your account if it detects device settings or applications that could put your personal or financial information at risk.

If you encounter this issue, please follow the below guidelines .

If Accessibility Services are Enabled

Some applications use Accessibility Services to assist users, but malicious apps can also misuse these permissions to control your device or read information displayed on your screen.

Solution Steps

  1. Open Settings.
  2. Go to Accessibility.
  3. Review all enabled Accessibility Services.
  4. Disable any service that you do not recognize or no longer need.
  5. If you use applications such as:
    • Phone cleaners
    • Device optimization or booster apps
    • Auto-clickers or tap recording apps
    • Automation apps
    • Remote control applications
    • Any application requesting Accessibility permission

temporarily disable their Accessibility permission.

6-Close the banking app and open it again.

If You Use Automation Apps 

Some banking applications may identify automation apps as a potential security risk because they can perform actions automatically.

Solution Steps

  1. Temporarily disable all automation profiles or routines.
  2. Disable Accessibility permission for these applications if it is enabled.
  3. Open the banking app again.

If Your Device Includes Unknown Security or Cleaning Apps

Some devices come with pre-installed applications that can access your screen or control certain device functions.

Solution Steps

  1. Review your pre-installed applications.
  2. Disable any application that you do not use, if your device allows it.
  3. Remove any suspicious applications that you installed yourself.
  4. Ensure that the device is not rooted or jailbroken.
  5. Check for device-modification or root-management tools, such as Magisk, as these may cause the application to block access or close for security reasons.
  6. Remove any unknown or untrusted security, cleaning, or device-modification applications.
  7. Stop using any proxy and traffic-routing applications while using the banking app, as such tools may expose sensitive information or interfere with the application’s security controls.
  8. Restart your mobile phone.

If You Receive a Security Risk Warning

The warning may indicate the presence of:

  • A malicious application.
  • An application controlling your screen.
  • An application monitoring your device.
  • An untrusted application with elevated permissions.

Solution Steps

  1. Update your device’s operating system.
  2. Update the banking application to the latest version.
  3. Remove any unknown or suspicious applications.
  4. Restart your phone.
  5. Try opening the banking app again.

If the Problem Persists

If the issue continues after completing all of the steps above:

  • Make sure your device is running the latest operating system.
  • Ensure that the banking application is updated to the latest version.
  • Restart your mobile phone.

These security measures are designed to protect your account and financial information from malware, unauthorized access, and fraudulent activity.

 

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