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Frequently Asked Questions

  • EFG Hermes Asset Management is the fund manager for Credit Agricole I, Credit Agricole II equity funds and Credit Agricole III money market fund. With over 25 years of experience in the Egyptian market, the fund manager makes investment decisions on behalf of the investors based on through research and close monitoring of market conditions. EFG Hermes Asset Management is responsible for the performance of the funds under its management, as they handle the investment part of the fund.

  • All mutual funds announce the Investment Certificate price on a weekly basis, allowing investors to track their performance. Additionally, the fund manager publishes quarterly fact sheets that provide insights into the fund’s performance.

  • You can subscribe by signing a subscription form at any of the bank’s branches across Egypt. Subscription frequency varies depending on the fund type. Some funds offer daily subscriptions, while others provide weekly subscriptions. However, in all cases orders must be submitted before 12:00 pm on any applicable day.

  • Returns represent the total net profits or losses (in some types of mutual funds) achieved against the invested amount during a specific period. To view the returns for the mutual funds offered by the bank Click Here

    • Redemption orders can be signed at any of the bank’s branches across Egypt. Redemption frequency varies depending on the fund. Some funds offer daily redemption, while others provide weekly redemption. However, in all cases, orders must be submitted before 12:00 pm on any applicable day
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banki Chat

Welcome to banki Chat service from Credit Agricole Egypt

banki Chat

Welcome to banki Chat service from Credit Agricole Egypt.

Welcome to banki Chat service from Credit Agricole Egypt.

Chatting with your bank is now as easy as chatting with your friends.

We have carefully designed banki Chat service relying on the latest technologies to provide instant response to your inquiries on our products and services in both languages Arabic and English, using artificial intelligence technology.

Enjoy a new 24/7 quick, convenient easy and secure banking experience with banki Chat service to help you with your daily banking needs on the go:

  • Find the nearest Crédit Agricole Egypt branch and ATM
  • Apply for the different bank products
  • Learn more about bank products services and offers
  • Instant customer service support 24/7
  • Digital services support
  • SMEs & Corporate services
  • Financial guidance and security tips
  • Currency converter

How to use banki Chat?

No registration process needed.

You can use the service immediately, free of charge whether you are a Crédit Agricole customer or not via:

  • WhatsApp: Please save + 202 19191 and start chatting.
  • Facebook: Please visit our official Facebook Page and click on send a message using Facebook Messenger.
  • Website: Please visit www.ca-egypt.com and click on banki chat avatar from home page

You can simply type what you’re looking for and our digital assistant will guide you or explore the list of services and select the desired service.

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