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Frequently Asked Questions

  • EFG Hermes Asset Management is the fund manager for Credit Agricole I, Credit Agricole II equity funds and Credit Agricole III money market fund. With over 25 years of experience in the Egyptian market, the fund manager makes investment decisions on behalf of the investors based on through research and close monitoring of market conditions. EFG Hermes Asset Management is responsible for the performance of the funds under its management, as they handle the investment part of the fund.

  • All mutual funds announce the Investment Certificate price on a weekly basis, allowing investors to track their performance. Additionally, the fund manager publishes quarterly fact sheets that provide insights into the fund’s performance.

  • You can subscribe by signing a subscription form at any of the bank’s branches across Egypt. Subscription frequency varies depending on the fund type. Some funds offer daily subscriptions, while others provide weekly subscriptions. However, in all cases orders must be submitted before 12:00 pm on any applicable day.

  • Returns represent the total net profits or losses (in some types of mutual funds) achieved against the invested amount during a specific period. To view the returns for the mutual funds offered by the bank Click Here

    • Redemption orders can be signed at any of the bank’s branches across Egypt. Redemption frequency varies depending on the fund. Some funds offer daily redemption, while others provide weekly redemption. However, in all cases, orders must be submitted before 12:00 pm on any applicable day
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Cards Activation

"Card Activation on ATM"

Cards Activation

Card Activation on ATM

You can activate your New Debit Card /Credit Card through:

Visit nearest CAE ATM:

  • Step 1: Insert your card in the ATM
  • Step 2: Create your ATM PIN and re-enter the ATM PIN for confirmation
  • Step 3: Enter the activation code, you will receive on your registered mobile
  • Step 4: To complete your activation successfully, please perform ATM balance inquiry

Important Notes:

  • Make sure you have your mobile device with the number registered in the bank to receive the activation code
  • ATM PIN will be used to authorize ATM cash withdrawal and point of sale at merchants
  • The activation code you received on your mobile will be used ONLY during the activation process

For Account holders ONLY:

  • If you are already enrolled in the Online Banking Service click LOG ON “displayed on the Home Page”
  • If you are not yet enrolled in the Online Banking Service click Register Now “displayed on the Home Page”

Terms & Conditions apply.

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