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Frequently Asked Questions

Subscribe in E-statement:
  • For credit card and personal account and avoid charging fees for issuing printed statements
  • For the E-statement Registration, click here

  • Transfer money from your account to your card. (no token needed)
  • To settle your credit card from your account on banki Mobile Click here 

  • This Transfer is free till further notice.
  • To activate your token Click here
Steps to transfer to other cards in other banks inside Egypt:
    1. Choose “Transfers/Payments”.
    2. Then choose “banks inside Egypt”.
    3. Click “from” and choose your account number.
    4. Then click “to” and choose “banks inside Egypt”.
    5. Then fill in all the required fields & add the card number in the account number field.
    6. Then add the amount.
    7. Press “continue” & choose transfer/payment reason.
    8. Enter the “TOKEN” & press “confirm”.

Easily follow these simple steps:
  • click on “Forgot your PIN“ to retrieve/reset your PIN click here
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Cards Activation

"Card Activation on ATM"

Cards Activation

Card Activation on ATM

You can activate your New Debit Card /Credit Card through:

Visit nearest CAE ATM:

  • Step 1: Insert your card in the ATM
  • Step 2: Create your ATM PIN and re-enter the ATM PIN for confirmation
  • Step 3: Enter the activation code, you will receive on your registered mobile
  • Step 4: To complete your activation successfully, please perform ATM balance inquiry

Important Notes:

  • Make sure you have your mobile device with the number registered in the bank to receive the activation code
  • ATM PIN will be used to authorize ATM cash withdrawal and point of sale at merchants
  • The activation code you received on your mobile will be used ONLY during the activation process

For Account holders ONLY:

  • If you are already enrolled in the Online Banking Service click LOG ON “displayed on the Home Page”
  • If you are not yet enrolled in the Online Banking Service click Register Now “displayed on the Home Page”

Terms & Conditions apply.

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