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Frequently Asked Questions

  • To activate your banki Token using your mobile through banki Mobile click here
  • To activate your banki Token using your laptop or PC through banki Lite click here

Unlimited free access throughout the calendar year

  • Yes $1 per calendar year. In case cardholder did not meet the minimum spend criteria of $1 during the calendar year.
  • he/she will be entitled to only 2 free access+ 1 free guest per visit.

No prior reservation is required

Unlimited free access throughout the calendar year

Applying precautionary measures at branches

Hammering on Crédit Agricole Egypt’s customers wellbeing, several precautionary measures were taken

  • Maintain social distance in branch waiting area being 1.5 meter between each customer.
  • In case number of customers exceeds the rearranged waiting area, customer has to take his queuing number and wait outside the branch to serve him later once an existing customer leaves.
  • Handicaps and elderly people are allowed to wait inside the branch and to be provided with a chair.
  • Sterilization of all ATMs
  • Placing signs for social distancing at branches
  • Placing one chair only in front of customer service offices
  • Increase customer’s awareness towards the risks of using cash and being present in crowds and encourage them to use their cards and digital services