How can we help you ?

PRESS ENTER TO START THE SEARCH

Frequently Asked Questions

  • Yes, the same eligibility criteria apply to both primary and supplementary credit cards.
  • Each cardholder must meet the required international spend condition independently to qualify for the benefit.

  • Eligibility is based on posted (settled) transactions, not pending ones. Customers should ensure their transactions are fully processed and posted before attempting lounge access.

  • It means the system checks 90 days backward from the date of the last international transaction processed to confirm eligibility.

  • If the required international spend (USD 5 within the last 90 days) is not met, lounge access will not be granted, and the visit will be declined.

  • An international transaction includes any purchase made outside Egypt or in foreign currency, whether performed abroad or through international online merchants.
Access all questions

Availing all CAE digital platforms

Embarking on switching to digital payment methods instead of cash, especially during this pandemic, CA Egypt has launched a double purpose campaign to encourage customers to use digital channels “banki platform” in performing their financial transactions.

Using digital platforms will ensure the customers’ safety and avoid congestion of branches with customers. At the same time, CA Egypt donates EGP 1 to CSR initiative per each banking transaction carried out electronically in order to support daily-wage workers who have been severely impacted by COVID19.