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Frequently Asked Questions

  • Yes, the same eligibility criteria apply to both primary and supplementary credit cards.
  • Each cardholder must meet the required international spend condition independently to qualify for the benefit.

  • Eligibility is based on posted (settled) transactions, not pending ones. Customers should ensure their transactions are fully processed and posted before attempting lounge access.

  • It means the system checks 90 days backward from the date of the last international transaction processed to confirm eligibility.

  • If the required international spend (USD 5 within the last 90 days) is not met, lounge access will not be granted, and the visit will be declined.

  • An international transaction includes any purchase made outside Egypt or in foreign currency, whether performed abroad or through international online merchants.
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Postponement of collection of due debt installments for 6 months

As per CBE initiative, Credit Agricole Egypt is postponing repayments due on all credit cards, personal and mortgage loans for 6 months. These installments will not be subject to any fines or late payment charges during this period, noticing that the agreed upon interest will be calculated during the period.

The value of the monthly installments will change after this period based on the time and amount remaining on the loan. Customers can cancel this postponement on the following link

This initiative applies to all loans and credit cards issued until 16 March 2020. Accordingly, loans issued after this date are not applicable.