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Frequently Asked Questions

  • Press on “personal Accounts”
  • Tab the account number to review last 50 transactions done

  • This Transfer is free till further notice.
  • To activate your token Click here
Steps to transfer to other cards in other banks inside Egypt:
    1. Choose “Transfers/Payments”.
    2. Then choose “banks inside Egypt”.
    3. Click “from” and choose your account number.
    4. Then click “to” and choose “banks inside Egypt”.
    5. Then fill in all the required fields & add the card number in the account number field.
    6. Then add the amount.
    7. Press “continue” & choose transfer/payment reason.
    8. Enter the “TOKEN” & press “confirm”.

Easily follow these simple steps:
  • click on “Forgot your PIN“ to retrieve/reset your PIN click here

Subscribe in E-statement:
  • For credit card and personal account and avoid charging fees for issuing printed statements
  • For the E-statement Registration, click here

Access all questions

Postponement of collection of due debt installments for 6 months

As per CBE initiative, Credit Agricole Egypt is postponing repayments due on all credit cards, personal and mortgage loans for 6 months. These installments will not be subject to any fines or late payment charges during this period, noticing that the agreed upon interest will be calculated during the period.

The value of the monthly installments will change after this period based on the time and amount remaining on the loan. Customers can cancel this postponement on the following link

This initiative applies to all loans and credit cards issued until 16 March 2020. Accordingly, loans issued after this date are not applicable.