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Frequently Asked Questions

  • لتغيير نوع حساب الاشتراك/ اللغة / رقم الحساب المسجل: اضغط هنا

  • You can now check your Happy points balance and redeem them using banki Mobile in a few seconds.
  • View steps click here.

  • Login now to banki Mobile and activate “Taqsit” service through the following steps: click Here

  • Now using banki Mobile app latest version easily activate your soft token to start making transfers payments!
  • To view the steps click here

  • Now you can change your registered mobile number with no need to visit the branch.
  • To change your mobile number instantly click here
  • We will send you all communication> and transaction notification on your new mobile number

Applying precautionary measures

Hammering on Crédit Agricole Egypt’s staff wellbeing, several precautionary measures were taken:

  • Distributing masks and gloves on staff
  • Maintain social distance
  • Placing signs for social distancing at elevators
  • Security guards check staff temperature using non-contact thermometers everyday
  • Secure proper hygienic workplace through intensive regular cleaning with a minimum 3 times a day.
  • Hand sanitizer’s gels are available
  • Favor digital communication: videoconferencing, teleconferencing instead of physical meetings
  • Limit local trips and stop international trips
  • Reduce commuting between branches and head office and between branches and branches as well
  • Stop all activities and training for mass number
  • Limit meetings and receiving outside visitors for Head office
  • Stop food delivery to the bank’s premises
  • Equip cash staff with sanitization
  • Avail resident doctor in the Head Office to check staff upon need
  • E-leaning awareness course about COVID-19
  • In order to ensure the safety of staff who are working at head office building and avoid congestion, smart working solution was implemented and staff started working remotely.