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Frequently Asked Questions

  • EFG Hermes Asset Management is the fund manager for Credit Agricole I, Credit Agricole II equity funds and Credit Agricole III money market fund. With over 25 years of experience in the Egyptian market, the fund manager makes investment decisions on behalf of the investors based on through research and close monitoring of market conditions. EFG Hermes Asset Management is responsible for the performance of the funds under its management, as they handle the investment part of the fund.

  • All mutual funds announce the Investment Certificate price on a weekly basis, allowing investors to track their performance. Additionally, the fund manager publishes quarterly fact sheets that provide insights into the fund’s performance.

  • You can subscribe by signing a subscription form at any of the bank’s branches across Egypt. Subscription frequency varies depending on the fund type. Some funds offer daily subscriptions, while others provide weekly subscriptions. However, in all cases orders must be submitted before 12:00 pm on any applicable day.

  • Returns represent the total net profits or losses (in some types of mutual funds) achieved against the invested amount during a specific period. To view the returns for the mutual funds offered by the bank Click Here

    • Redemption orders can be signed at any of the bank’s branches across Egypt. Redemption frequency varies depending on the fund. Some funds offer daily redemption, while others provide weekly redemption. However, in all cases, orders must be submitted before 12:00 pm on any applicable day
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CSR JOURNEY

 Corporate Social Responsibility is in the DNA of Crédit Agricole Group, where its vision is based on being useful to the communities where it is operating.

Since its establishment in 2006, Crédit Agricole Egypt has contributed in several initiatives to support the society.

In 2012, the bank has taken major steps to deepen its service for the community under the slogan “together we care” with the formation of a dedicated committee to select projects that create an impact for the community welfare based at that time on 3 main pillars: Education, Health & Environment. This mobilization was following Crédit Agricole S.A.’s CSR initiative, FReD, one of the strategic priorities of the 2010 Group Project, which reaffirms the desire to implement an ambitious and innovative CSR policy, supported by hard facts.

In 2017, in a new milestone to further serve the community, Crédit Agricole Egypt has created its Foundation for Development by working on: Health, education, entrepreneurship, integrated development projects.

In 2018, in an unprecedented step following the group model, the Bank has integrated the CSR in the core of its strategy and business activities by launching its strategy “IMPACT”, aiming to be a leading innovation driven sustainable bank. The strategy targets: customers, staff, community and environment.

Impact’s Its action plan relies on 4 main objectives: customers’ satisfaction, staff motivation & engagement, protect the environment and support the community. Each pillar involves number of projects that are all ambitious and innovative.

Crédit Agricole Egypt’s CSR roadmap to create an impact:

  • Confirm our values of usefulness to our community

The Bank will engage in projects that should have a positive societal and environmental impact for the support of the deprived segments in Egypt.

  • Implement the Group’s policy:

FReD is the global tool for steering and measuring the Group’s progress in terms of CSR for all of its subsidiaries. Its three pillars are trust (FIDES), respect for people and territory (RESPECT), and preservation of the environment (DEMETER). Its aim is to involve and mobilize entities, stimulate their initiatives, and spread the use of CSR practices in the core of the entities activities.

  • Give special attention to the national goals and serving the economy:

The bank should take into consideration the national goals set by the Egyptian government and participate if possible in important projects that will serve the community.

  • Seek successful partnership:

The bank will partner with NGOs that have more expertise and enjoy large network, in order to make a better impact and ensure a better reach to the deprived segments.

  • Involve our human capital

The Bank’s staff will be called to participate and volunteer in the different projects to show their solidarity and share their experience and expertise. Staff can participate with material donations as well as their time.

  • Respect the environment:

The bank will follow green practices for efficient usage of natural resources and encourage the usage of renewable energy to protect the environment.

  • Financial inclusion:

The Bank will deploy efforts and avail modern digital services in order to spread the banking service for the Egyptian community.

  • Respect the regulations:

The Bank respect local and international regulations. It is also committed to business ethics

  • Customer satisfaction:

The Bank prioritizes customer satisfaction and seeks innovation in order to accompany customers in their roads of life.

Crédit Agricole’s CSR commitments

  • Dialogue with stakeholders
  • Innovative products and services
  • Growth relay
  • Lasting relationships with clients
  • Responsible employer
  • Direct environmental footprint
  • Responsible purchasing
  • Ethics in business
  • Inclusion of ESG criteria
  • Industry policies
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