Are you very busy that you barely have time to visit the bank? The good news is you don’t really need to!
Now, new banki Phone service.. smarter, quicker and easier self-service!
CAE new banki phone self-services allow you to reach your bank instantly. Call 19191 anytime, anywhere, and finalize your banking needs in minutes.
Self-service features, not requiring customer service agent help: (NEW)
- Change your mobile number with no need to go to the branch
- Activate your new cards
- Transfer and payments between your accounts and cards
- Review up to the last 15 transactions on your cards and accounts
- Get details about your certificates of deposits (amount, interest rate and maturity date)
- Create self TPIN needed to enjoy banki Phone different services.
- Get loan details
- Account Balance inquiry, Credit Cards balance inquiry, minimum payments due and last closing balance for Credit Cards.
Priority: (NEW)
- Customers automatic identification when calling the Bank using the registered mobile in our systems
- Shortened steps by saving your language selection from the first time
Security: (NEW)
- Automatic detection for international number and prioritization on queue
- Minimal steps to block or deactivate your card.
For Fidéle Club and Banque Privée customers: (NEW)
- Courtesy call back in case of waiting for over 3 minutes
- Automatic recognition of customers in case of calling from the registered mobile number on our systems to be transferred to the specialized customer service team.
Accounts
- Real-time Transfers between CAE accounts
- Real-time Payments to own
- Loans Inquiry (Outstanding balance, loan amount, and Maturity date of the loan)
- Access up to 8 accounts
- Inquire about your accounts balances
- View your last 5 movements (transactions)
- Inquiry about Time and Certificate of deposits
- Inquiry about loans
Credit Cards
- Activate your credit card/ create an ATM PIN number
- Inquire about your cards (outstanding balance, next payment due amount & date, available credit limit & available cash limit and last closing balance)
- View your last 5,10 and 15 movements (transactions)
- Change your VISA ATM PIN number
- Block your lost or stolen card
- Taksit requests
Debit Cards
- Activate your Card/ create ATM PIN number
- Change your Card ATM PIN
- Block your lost or stolen card
- View your last 5,10 and 15 movements (transactions)
Prepaid Payroll ATM Cards
- Activate your Payroll ATM card/ create ATM PIN number
- Inquire about your balance
- View your last 5,10 and 15 movements (transactions)
- Change your card ATM pin and Telephone PIN (TPIN)
- Blocking a lost or stolen card
Prepaid Cards
- Activate your Prepaid card/ create ATM PIN number
- Inquire about your balance
- View your last 5,10 and 15 movements (transactions)
- Change your ATM PIN number
- Block your lost or stolen card
Banking Information
- Access the latest currency exchange rates
- Locate CAE branches and ATMs please click here
How to Login?
- Please enter your Bank ID #, followed by 4 digits TPIN created before
- Or enter Credit Card #, followed by 4 digits TPIN created before
- For Prepaid Cards or Prepaid Payroll Card holders, please enter 16 digits for the card, followed by 4 digits TPIN# created before, using main Menu option #3
- For New Customers, new customers identification feature when calling the bank using the registered mobile in our systems and activate TPIN.
For More details: Check out the banki Phone services Map.
