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Frequently Asked Questions

  • Yes, the same eligibility criteria apply to both primary and supplementary credit cards.
  • Each cardholder must meet the required international spend condition independently to qualify for the benefit.

  • Eligibility is based on posted (settled) transactions, not pending ones. Customers should ensure their transactions are fully processed and posted before attempting lounge access.

  • It means the system checks 90 days backward from the date of the last international transaction processed to confirm eligibility.

  • If the required international spend (USD 5 within the last 90 days) is not met, lounge access will not be granted, and the visit will be declined.

  • An international transaction includes any purchase made outside Egypt or in foreign currency, whether performed abroad or through international online merchants.
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Dormant Accounts Instructions

Crédit Agricole is always keen to deliver the best banking service for you!

Dormant Account:

It is the account on which none of the following transactions have taken place: withdrawal, deposit, transfer, payments or balance inquiry, for a whole year for current accounts, and two years for saving accounts. On the other hand, automated transactions carried out by the bank are not considered to prevent dormancy.

Dormant Account Re-activation:

  • In case of dormant account with other active accounts under customer’s ID:

Other accounts under the same ID will work normally, but we advise you to visit the nearest branch or contact the customer service center to reactivate the dormant account.

  • In case of dormant customer:

This happens when all customer accounts have become dormant because of not doing any transactions according to the bank policy.

The customer will not be allowed to deal on the account or his cards until he/she visits the nearest branch and writes a request to reactivate the account and sign a printed bank statement.

General Rules:

  • The bank will continue to cash any drawn checks and implement any standing instructions on the dormant accounts.
  • However, this is not considered as a reactivation of the accounts. In addition, an attempt of contacting the customer will be made to notify the customer after the transaction.
  • Upon reactivating the account, the customer must proceed with one transaction (withdrawal, deposit, or transfer) on the same day in order to finalize the reactivation process.