How can we help you ?

PRESS ENTER TO START THE SEARCH

Frequently Asked Questions

  • Yes. The draw mechanism is cumulative. Every additional EGP 20,000 of fresh funds booked into a CD grants you one extra chance (e.g., EGP 100,000 gives you 5 chances).

  • This offer is exclusively for New-to-Bank customers (including Youth NTB) who increase their fresh funds by a minimum of EGP 20,000 and book it into an EGP Certificate of Deposit.

The cashback payouts will occur in two phases based on when the fresh funds are evaluated:
  • First Phase: Credited during October 2026 (reflecting growth from end-of-September vs. end-of-July).
  • Second Phase: Credited during January 2027 (reflecting growth from end-of-December vs. end-of-September).

Fresh funds are measured by the net increase in your Local Currency Assets Under Management (LCY AUM) across two distinct tracking periods:
  • First Draw: The increase in LCY AUM at the end of September 2026 compared to the end of July 2026.
  • Second Draw: The increase in LCY AUM at the end of December 2026 compared to the end of September 2026.

  • The campaign targets all existing Crédit Agricole Egypt customers, New-to-Bank customers, New-to-Bank customers,
  • And specifically features tailored offers for Youth customers.
Access all questions

Self Care

  • Press on “personal Accounts”
  • Tab the account number to review last 50 transactions done

  • Login now to banki Mobile
  • Activate Taqsit service through the following steps: click Here

  • Now you can change your registered mobile number with no need to visit the branch.
  • To change your mobile number instantly click here
  • We will send you all communication and transaction notification on your new mobile number

  • You can now submit an ATM dispute request using banki Mobile at any time from anywhere and you will no longer need to visit the branch!
  • For the steps Click here

  • No worries Click here to retrieve your username.
close