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Frequently Asked Questions

  • Yes, the same eligibility criteria apply to both primary and supplementary credit cards.
  • Each cardholder must meet the required international spend condition independently to qualify for the benefit.

  • Eligibility is based on posted (settled) transactions, not pending ones. Customers should ensure their transactions are fully processed and posted before attempting lounge access.

  • It means the system checks 90 days backward from the date of the last international transaction processed to confirm eligibility.

  • If the required international spend (USD 5 within the last 90 days) is not met, lounge access will not be granted, and the visit will be declined.

  • An international transaction includes any purchase made outside Egypt or in foreign currency, whether performed abroad or through international online merchants.
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Cheques

  • Cheques issued by you and cheques submitted by you to the bank for clearing or collection

  • Cheque transaction done on last 6 months

  • Yes, after login, choose cheques> choose account and enter the cheque number if available> click search> click on the cheque number, a details screen will be opened

  • Yes, please login to banki Mobile > cheques> outward cheques> choose the account> choose the status of “cheques under collection “>click search