How can we help you ?

PRESS ENTER TO START THE SEARCH

Frequently Asked Questions

  • Yes, the same eligibility criteria apply to both primary and supplementary credit cards.
  • Each cardholder must meet the required international spend condition independently to qualify for the benefit.

  • Eligibility is based on posted (settled) transactions, not pending ones. Customers should ensure their transactions are fully processed and posted before attempting lounge access.

  • It means the system checks 90 days backward from the date of the last international transaction processed to confirm eligibility.

  • If the required international spend (USD 5 within the last 90 days) is not met, lounge access will not be granted, and the visit will be declined.

  • An international transaction includes any purchase made outside Egypt or in foreign currency, whether performed abroad or through international online merchants.
Access all questions

Settle your credit cards dues in other banks

  • This Transfer is free till further notice
  • To activate your token click here:
  • Steps to transfer to other cards in other banks inside Egypt:
    • Choose “Transfers/Payments”.
    • Then choose “banks inside Egypt”.
    • Click “from” and choose your account number.
    • Then click “to” and choose “banks inside Egypt”.
    • Then fill in all the required fields & add the card number in the account number field.
    • Then add the amount.
    • Press “continue” & choose transfer/payment reason.
    • Enter the “TOKEN” & press “confirm”.