Crédit Agricole, Go to Home page
Frequently Asked Questions

    • Now using banki Mobile app latest version easily activate your soft token to start making transfers payments!
 

  • Now you can change your registered mobile number with no need to visit the branch.
  • To change your mobile number instantly click here
  • We will send you all communication> and transaction notification on your new mobile number

    • You can now submit an ATM dispute request using banki Mobile at any time from anywhere in a few seconds and you will no longer need to visit the branch!
    • For the steps click here

    • You can now check your Happy points balance and redeem them using banki Mobile in a few seconds.
    • View steps click here.

    • Login now to banki Mobile and activate “Taqsit” service through the following steps: click Here

    Redemption

    Redemption could not be easier. Just simple steps to redeem your points.

    Redemption could not be easier. Just simple steps to redeem your points.

    No paper voucher!

    Buy at merchants:

    A wide variety of a hand-picked selection of best brands is available for you to redeem directly at the merchant

    Buying using your points in 3 just steps:

    • Give the cashier your registered mobile number at the bank
    • You will receive an SMS with 6-digit PIN to provide to the cashier
    • The cashier will process the PIN and you will receive a confirmation by SMS

    Enjoy “Carrefour” our mega merchant & discover ALL participating merchants through CAE Merchants Catalogue available inside banki online link to login banki Online

      Buy online:

      Enjoy shopping online – available through banki Mobile / banki Lite
      only

      • Proud to be the leading bank offering Happy Points redemption 24/7, anywhere exclusively using banki Mobile.
      • You can now easily login to banki Mobile to check & follow your Happy
        Points balance on banki Mobile & redeem them from 70+ various merchants while shopping.
      • The more you transact using banki Mobile, the more Happy Points you’ll earn:  click here

      Happy Points Online merchants redemption steps:

      • Check “Happy Points” online merchants catalogue on banki Mobile/lite
      • Click on your favorite merchant
      • Enter the amount you want to redeem in EGP
      • Click “Create Coupon”, then you will be requested to enter the code (OTP)
        that will be sent to your mobile number to be able to continue
      • You will receive an SMS with the requested coupon number & validity and another SMS with the deducted points & remaining balance of your Happy Points
      • Once you use the coupon at the online merchant, you will receive a
        confirmation SMS.
      • You can redeem form the below merchants
        • El Menus

        • Breadfast
        • Gourmet
        • Jumia

        Notes:

        • Coupon validity is 1 month.
        • Expired coupons can’t be refunded or renewed.
        • Coupon code is valid for one time-usage with its full amount.

          Pay your annual credit card fees:

          Only full amount of card annual fees can be requested to pay.

          To request payment of your annual credit card fees:

            • Contact credit Agricole call center 19191.
              or

            • Fill the form "Redeem Your Points"



          Gold
          • Gold
          • Classic
          • Platinum
          • Infinite
          • AUC card
          • Egyptian shooting club card




          Primary renewal fees
          • Primary renewal fees
          • Supplementary renewal fees