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Frequently Asked Questions

  • لتغيير نوع حساب الاشتراك/ اللغة / رقم الحساب المسجل: اضغط هنا

  • You can now check your Happy points balance and redeem them using banki Mobile in a few seconds.
  • View steps click here.

  • Login now to banki Mobile and activate “Taqsit” service through the following steps: click Here

  • Now using banki Mobile app latest version easily activate your soft token to start making transfers payments!
  • To view the steps click here

  • Now you can change your registered mobile number with no need to visit the branch.
  • To change your mobile number instantly click here
  • We will send you all communication> and transaction notification on your new mobile number

Executive Committee

Name Title
Mr. Jean-Pierre Trinelle Managing Director
Mr. Ashraf Abdel Wahab Head of Capital Markets Institutional Banking
Mrs. Hala Ragab General Counsel  & Corporate Secretary
Mr. Amir Hakim Chief Operating Officer
Mr.Ravinarayanan Iyer Chief Financial Officer
Mr. Franck Flament Chief Risk Officer
Mrs. Marie Therese Nagy Chief Human Resources Officer
Mr. Christophe Clevenot Chief Strategy & Transformation Officer
Mrs. Nevine Shokry Head of Proximity Banking
Mr. Ahmed Essam El-Din Head of Corporate Banking