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Frequently Asked Questions

  • Yes, the same eligibility criteria apply to both primary and supplementary credit cards.
  • Each cardholder must meet the required international spend condition independently to qualify for the benefit.

  • Eligibility is based on posted (settled) transactions, not pending ones. Customers should ensure their transactions are fully processed and posted before attempting lounge access.

  • It means the system checks 90 days backward from the date of the last international transaction processed to confirm eligibility.

  • If the required international spend (USD 5 within the last 90 days) is not met, lounge access will not be granted, and the visit will be declined.

  • An international transaction includes any purchase made outside Egypt or in foreign currency, whether performed abroad or through international online merchants.
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General Management Committee

Name Title
Mr. Jean-Pierre Trinelle Managing Director (Committee Chairman)
Mr.Amir Hakim Chief Operating Officer
Mr. Ravinarayanan Iyer Chief Financial Officer
Mr. Franck Flament Chief Risk Officer
Mr.Ashraf Abdel Wahab Head of Capital Markets Institutional Banking
Mrs.Hala Ragab General Counsel  & Corporate Secretary
Mrs. Marie-Therese Nagy Chief Human Resources Officer
Mr. Christophe Clevenot Chief Strategy & Transformation Officer
Mr.Hesham Helmy Audit Head
Mr.Maged Tammam Chief Information Officer
Mrs.Nevine Shokry Head of Proximity Banking Distribution
Mr. Ahmed Essam El Din Head of Corporate Banking
Mr.Amr Fathy Head of Compliance and Financial Security
Mr. Amgad Azmy Karass Head of Bank Operations
Mrs.Maggy Sakr Head of Multinationals
Mr. Amr Refaat Head of Large Corporate
Mr.Samir Izerouine Head of Proximity Banking Support Optimization
Mr. Said Hassan Chief Engineering & Procurement Officer,
Mrs. Miriam Greiss Head of Digital and Transactional Banking
Mrs. Marian Kaisser Head of Proximity Banking Development, Marketing & Customer Experience
Mr. Maged Anis Head of Consumer Finance