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Frequently Asked Questions

Subscribe in E-statement:
  • For credit card and personal account and avoid charging fees for issuing printed statements
  • For the E-statement Registration, click here

  • Transfer money from your account to your card. (no token needed)
  • To settle your credit card from your account on banki Mobile Click here 

  • This Transfer is free till further notice.
  • To activate your token Click here
Steps to transfer to other cards in other banks inside Egypt:
    1. Choose “Transfers/Payments”.
    2. Then choose “banks inside Egypt”.
    3. Click “from” and choose your account number.
    4. Then click “to” and choose “banks inside Egypt”.
    5. Then fill in all the required fields & add the card number in the account number field.
    6. Then add the amount.
    7. Press “continue” & choose transfer/payment reason.
    8. Enter the “TOKEN” & press “confirm”.

Easily follow these simple steps:
  • click on “Forgot your PIN“ to retrieve/reset your PIN click here
Access all questions

General Management Committee

Name Title
Mr. Jean-Pierre Trinelle Managing Director (Committee Chairman)
Mr.Amir Hakim Chief Operating Officer
Mr. Ravinarayanan Iyer Chief Financial Officer
Mr. Franck Flament Chief Risk Officer
Mr.Ashraf Abdel Wahab Head of Capital Markets Institutional Banking
Mrs.Hala Ragab General Counsel  & Corporate Secretary
Mrs. Marie-Therese Nagy Chief Human Resources Officer
Mr. Christophe Clevenot Chief Strategy & Transformation Officer
Mr.Hesham Helmy Audit Head
Mr.Maged Tammam Chief Information Officer
Mrs.Nevine Shoukry Head of Proximity Banking Distribution
Mr.Mahmoud Samir Head of Capital Markets Sales
Mr.Amr Fathy Head of Compliance and Financial Security
Mr. Amir El Feky Head of Bank Operations
Mrs.Maggy Sakr Head of Multinationals
Mr.Samir Izerouine Head of Proximity Banking Support Optimization
Mr. Ahmed Essam ElDin Head of Corporate Banking
Mrs. Nevine Roushdy Head of TOP
Mrs. Marian Kaisser Head of Marketing, Development Innovation