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Frequently Asked Questions

    • Now using banki Mobile app latest version easily activate your soft token to start making transfers payments!
 

  • Now you can change your registered mobile number with no need to visit the branch.
  • To change your mobile number instantly click here
  • We will send you all communication> and transaction notification on your new mobile number

    • You can now submit an ATM dispute request using banki Mobile at any time from anywhere in a few seconds and you will no longer need to visit the branch!
    • For the steps click here

    • You can now check your Happy points balance and redeem them using banki Mobile in a few seconds.
    • View steps click here.

    • Login now to banki Mobile and activate “Taqsit” service through the following steps: click Here
    Access all questions

    Terms and Conditions for packages

      • These Terms and Conditions are an integral part of the terms and conditions that will apply to your account.
      • Package customers enjoy special treatment and discounted prices on the accounts and services provided. For more information about the available packages, as well as their criteria, terms and conditions, please visit our website https://www.ca-egypt.com/en/special-packages/
      • The Bank reserves the right to add new packages and/or modify and/or cancel the packages announced on the Bank’s website and/or advertised by any means of communication available to the Bank.
      • The Bank has the right to include you in the package that suits your requirements from time to time, provided that the criteria, terms and conditions for that package, announced on the Bank’s website, are met. The Bank will notify you via a text message (SMS) when you are included in the new package.
      • The Bank reserves the right to impose additional fees/charges for services and/or packages, in addition to amending fees and charges announced by the Bank’s Website and/or Branches for the available packages, according to its own discretion, and notify you of that by any means  of the modern communication available to the Bank.