How can we help you ?

PRESS ENTER TO START THE SEARCH

Frequently Asked Questions

Subscribe in E-statement:
  • For credit card and personal account and avoid charging fees for issuing printed statements
  • For the E-statement Registration, click here

  • Transfer money from your account to your card. (no token needed)
  • To settle your credit card from your account on banki Mobile Click here 

  • This Transfer is free till further notice.
  • To activate your token Click here
Steps to transfer to other cards in other banks inside Egypt:
    1. Choose “Transfers/Payments”.
    2. Then choose “banks inside Egypt”.
    3. Click “from” and choose your account number.
    4. Then click “to” and choose “banks inside Egypt”.
    5. Then fill in all the required fields & add the card number in the account number field.
    6. Then add the amount.
    7. Press “continue” & choose transfer/payment reason.
    8. Enter the “TOKEN” & press “confirm”.

Easily follow these simple steps:
  • click on “Forgot your PIN“ to retrieve/reset your PIN click here
Access all questions

Terms and Conditions for packages

    • These Terms and Conditions are an integral part of the terms and conditions that will apply to your account.
    • Package customers enjoy special treatment and discounted prices on the accounts and services provided. For more information about the available packages, as well as their criteria, terms and conditions, please visit our website https://www.ca-egypt.com/en/special-packages/
    • The Bank reserves the right to add new packages and/or modify and/or cancel the packages announced on the Bank’s website and/or advertised by any means of communication available to the Bank.
    • The Bank has the right to include you in the package that suits your requirements from time to time, provided that the criteria, terms and conditions for that package, announced on the Bank’s website, are met. The Bank will notify you via a text message (SMS) when you are included in the new package.
    • The Bank reserves the right to impose additional fees/charges for services and/or packages, in addition to amending fees and charges announced by the Bank’s Website and/or Branches for the available packages, according to its own discretion, and notify you of that by any means  of the modern communication available to the Bank.
    • The customer has the right to request the termination of the package by visiting the bank branch to submit a cancellation request, and the bank shall process the request in accordance with its policy and terms.