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Frequently Asked Questions

  • Yes, the same eligibility criteria apply to both primary and supplementary credit cards.
  • Each cardholder must meet the required international spend condition independently to qualify for the benefit.

  • Eligibility is based on posted (settled) transactions, not pending ones. Customers should ensure their transactions are fully processed and posted before attempting lounge access.

  • It means the system checks 90 days backward from the date of the last international transaction processed to confirm eligibility.

  • If the required international spend (USD 5 within the last 90 days) is not met, lounge access will not be granted, and the visit will be declined.

  • An international transaction includes any purchase made outside Egypt or in foreign currency, whether performed abroad or through international online merchants.
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Together towards an elevated banking experience

Together towards an elevated banking experience!

As part of our commitment to delivering an elevated banking experience, The bank may send a short survey via SMS to get our customers feedback after completing certain banking transactions.

Privacy Commitment     

The survey is secure, the bank will never request any financial or personal information through this survey.

 

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الخصوصية:

الاستبيان المرسل آمن، ولن يقوم البنك بطلب أيّ معلومات مالية أو شخصية من خلال الاستبيان