Do you want to request an ATM dispute without the need to visit the branch ?
- You can now submit an ATM dispute request using banki Mobile at any time from anywhere and you will no longer need to visit the branch!
- For the steps Click here
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Frequently Asked Questions
- Yes, the same eligibility criteria apply to both primary and supplementary credit cards.
- Each cardholder must meet the required international spend condition independently to qualify for the benefit.
- Eligibility is based on posted (settled) transactions, not pending ones. Customers should ensure their transactions are fully processed and posted before attempting lounge access.
- It means the system checks 90 days backward from the date of the last international transaction processed to confirm eligibility.
- If the required international spend (USD 5 within the last 90 days) is not met, lounge access will not be granted, and the visit will be declined.
- An international transaction includes any purchase made outside Egypt or in foreign currency, whether performed abroad or through international online merchants.