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Frequently Asked Questions

  • Customers are entitled to 6 complimentary lounge visits per calendar year after meeting eligibility.

  • The eligibility is calculated based on a rolling 90-day period, not linked to calendar quarters. It is dynamically calculated based on the latest international transaction date.

  • Customers are advised to perform the required international transaction at least 5 business days prior to the lounge visit, to ensure the transaction is settled and posted successfully.

  • No access is granted unless the eligibility condition is fulfilled.

Since lounge access requires a minimum international transaction of USD 5 within the last 90 days:
  • Customers must complete the 2-month restriction period, and
  • Perform at least one international transaction after activation of international usage.
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How can customers check their lounge access eligibility?

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How can customers check their lounge access eligibility?

Customers can verify their eligibility through the Visa Airport Companion application.
The application will:

  • Automatically calculate the 90-day eligibility period, and
  • Confirm whether the customer meets the required spending criteria and will be reflected on the eligibility status whether Locked or unlocked.