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Frequently Asked Questions

  • EFG Hermes Asset Management is the fund manager for Credit Agricole I, Credit Agricole II equity funds and Credit Agricole III money market fund. With over 25 years of experience in the Egyptian market, the fund manager makes investment decisions on behalf of the investors based on through research and close monitoring of market conditions. EFG Hermes Asset Management is responsible for the performance of the funds under its management, as they handle the investment part of the fund.

  • All mutual funds announce the Investment Certificate price on a weekly basis, allowing investors to track their performance. Additionally, the fund manager publishes quarterly fact sheets that provide insights into the fund’s performance.

  • You can subscribe by signing a subscription form at any of the bank’s branches across Egypt. Subscription frequency varies depending on the fund type. Some funds offer daily subscriptions, while others provide weekly subscriptions. However, in all cases orders must be submitted before 12:00 pm on any applicable day.

  • Returns represent the total net profits or losses (in some types of mutual funds) achieved against the invested amount during a specific period. To view the returns for the mutual funds offered by the bank Click Here

    • Redemption orders can be signed at any of the bank’s branches across Egypt. Redemption frequency varies depending on the fund. Some funds offer daily redemption, while others provide weekly redemption. However, in all cases, orders must be submitted before 12:00 pm on any applicable day
Flexi Offer Apply for Credit Agricole Visa credit cards

Enjoy Flexi special offer and apply for Credit Agricole Visa Credit Card

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Flexi Offer Apply for Credit Agricole Visa credit cards and enjoy special offers

Enjoy Flexi offer and apply for Credit Agricole Visa Credit Card

 

Terms & Conditions:

  • Offer Valid for Credit Agricole Visa newly issued credit cards.
  • Offer is valid for (Visa Platinum & Visa Infinite) Credit cards.
  • Offer is valid on credit cards application date from December 28th till May 31st ,2026. (based on credit card application date)
  • Offer is valid for Primary cards applications only.
  • Offer Is valid for New to bank customers and existing customers not holding Credit Agricole credit cards.
  • Offer is valid for current cardholders’ customers upon Cards Upgrading:
    • Visa Gold credit card to Platinum / Infinite Credit card
    • Visa Platinum credit card to Infinite Credit card
  • In case customer benefited from Flexi offer after upgrading the card, the customer is not allowed to downgrade the card to a lower type during the installment period, and in case customer wants to downgrade – the installment plan will be cancelled noting that early settlement fees will be applied.
  • International spending limit activation:
    • Newly issued cards will not be eligible for International usage whether in Egypt or Abroad for 2 months from issuance date, this condition is not valid for upgraded cards.

18 Months 0% Interest & 0% fees – Terms & Conditions:

  • Activate your newly issued Visa card from Credit Agricole and enjoy 18 Months Installment at 0% Interest & 0% Fees.
  • Eligible transactions:
    All local & international purchases at stores, Online and Governmental transactions.
  • You can request Taksit service by calling the Call center 5 working days after the transaction date. 19191.
  • Minimum Installment amount:
    EGP 3,000 (single or total transactions performed by primary or Supplementary cards).
  • Maximum Installment amount:
    based on the card type for (single or total transactions amount performed by primary or supplementary cards) with capped amount as per the below table:
Card Type  Amount
Visa – Platinum EGP 100,000
Visa – Infinite EGP 150,000
  • Last day to request Taksit service as per the below table;

 

Application Date Last Day for Eligible Purchases Last day to request Taksit
28 – 31 December-2025 28th Feb-2026 10th March-2026
January-2026 28th Feb-2026 10th March-2026
February-2026 31st March-2026 10th April-2026
March-2026 30th April-2026 10th May-2026
April-2026 31st May-2026 10th June-2026
May-2026 30th June-2026 10th July-2026
  • Taksit service is not available on Last working day of month.
  • Do not proceed with any payment process until the installment request is completed.
  • In case full payment or the credit limit is exceeded, the “Taksit” request will not be processed.
  • Customer will be requested to pay the 1st Installment in the month following Taksit Request date.
  • In case you request to cancel Taksit from CAE Call center after your request was processed, early settlement fees will be applied on Transaction.
  • In case no payment for minimum amount for following 3 Months, Taksit transaction will be cancelled automatically and Taksit amount will be transferred to Card balance.
  • Taksit agreement is applicable to the recent transactions created from the New transaction then old transactions.

100% Cashback Terms & Conditions:

  • To enjoy 100% Cashback on Issuance fees, newly issued card must be activated and used for purchases.
  • The minimum purchases amount to benefit from 100% Cashback on issuance fees based on the card type as per the below table;
Card Type Minimum Purchases amount Maximum Cashback amount
Visa – Platinum EGP 5,000 Equivalent to issuance fees deducted on activation date
Visa – Infinite EGP 15,000
  • Supplementary cards purchases will be added to Primary card conditioned that Primary card should be active on Cashback processing date
  • Cashback will be processed as per the below table;

 

Credit Card Application Date Last date to perform transaction & benefit from Cashback on Joining fees Cashback Processing date
28 Dec ~ 31 March 2026 30th April – 2026 At the end of May-2026
April-2026 31st May-2026 At end of June-2026
May-2026 30th June-2026 At end of July-2026
  • The bank will choose qualified customers based on the info and reports available at cashback processing date.
  • Loyalty program Points “Happy Points” will be earned upon the purchase transaction & no extra points on Cashback & Taksit services.

 

Terms & Conditions apply.

Taxation no.: 204-896-843

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