COMPLAINTS

At Crédit Agricole Egypt, customer satisfaction is our priority.

Please share with us your customer experience and submit your suggestion / complaint using the electronic form below.

Important Notes:

In case of lost/stolen cards, kindly use (banki Mobile or banki Online) for cards blockage or contact Crédit Agricole Egypt self-service IVR on 19191.
Our digital banking services (banki Mobile and banki Online) are always available, making banking from anywhere, at any time, easier and more convenient.

All submitted complaints are directed to Crédit Agricole Egypt Customers Rights Protection Unit to start the necessary investigations within 2 business days.

Please ensure that entered data is correct to enable us processing your complaint successfully.

Are you Crédit Agricole Egypt customer? *

Full Name *

National ID/Passport Number *

E-mail *

Mobile *

to whom address *

Complaint related to Product*

Nature of complaint *

Sub Nature of complaint *

Specifics of complaint *

Complaint Details *

Complaint is registered before and I want to escalate further

An asterisk (*) means required information.

Dear customer, we accept attachment extension “pdf,txt,docx,xlsx” and with maximum upload of 2 mb

Dear Customer;

To ensure efficient communication through Crédit Agricole Egypt’s different channels (website – Facebook – Customer services – Emails) and to be able to answer your inquires and suggestions, you are kindly requested to use appropriate language and not to use words that are considered abusive, or contain political or religious connotations or any offensive materials. In case of violation, the bank will have the right to disregard such communication and to take the necessary legal action

As per CBE instructions # 123, customers are not allowed to file their complaints to the Central Bank of Egypt before referring in prior the matter to the Bank. The Bank will reply to the customer within 15 working days from the date of receiving the complaints (except for complaints concerning transactions with foreign entities /third parties, knowing that the customer will be informed about the time required for investigating the complaint).

We thank you for your commitment for an ongoing easy exchange of communication

Other ways to submit your complaint?

In Branch

By Phone

Visit your nearest branch

Personal Banking Customers 19191

Banque Privée Customers 19077

Enterprises Customers 19191

For International Calls +202 33329300

All submitted complaints are directed to Credit Agricole Customers rights protection unit to start the necessary investigations within 2 business days.