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Feedback & Complaints

At Credit Agricole Egypt, customer satisfaction is our priority.
Please tell us about your customer experience and submit your suggestion / complaint using the electronic form below.

How to submit your complaint?

In Branch

By Phone


Visit your nearest branch 

Personal Banking Customers 19191 

Banque Privée Customers 19077 

Enterprises Customers 19191 

For International Calls +202 33329300

Fill in the complaint form below.

All submitted complaints are directed to Credit Agricole Quality Department to start the necessary investigations within 2 business days.

How to escalate your complaint?

If you are not satisfied with the response that you have received through the channels listed above, or if you do not receive any feedback within 3 business days, you may escalate the issue to the Customer Experience team by email:

A Customer Experience representative will contact you within 2 business days following the receipt of your correspondence.

An asterisk (*) means required information.

Dear Customer;

To ensure efficient communication through Crédit Agricole Egypt’s different channels (website – Facebook – Customer services – Emails) and to be able to answer your inquires and suggestions, you are kindly requested to use appropriate language and not to use words that are considered abusive, or contain political or religious connotations or any offensive materials. In case of violation, the bank will have the right to disregard such communication and to take the necessary legal action.

We thank you for your commitment for an ongoing easy exchange of communication