Become a customer

Feedback & Complaints

At Credit Agricole Egypt, customer satisfaction is our priority.
Please tell us about your customer experience and submit your suggestion / complaint using the electronic form below.

How to submit your complaint?

In Branch

By Phone

Online

Visit your nearest branch 

Personal Banking Customers 19191

Banque Privée Customers 19077

Enterprises Customers 19191

For International Calls +202 33329300

Fill in the complaint form below.

All submitted complaints are directed to Credit Agricole Quality Department to start the necessary investigations within 2 business days.

How to escalate your complaint?

If you are not satisfied with the response that you have received through the channels listed above, or if you do not receive any feedback within 3 business days, you may escalate the issue to the Customer Experience team by email: CSD@CA-Egypt.com

A Customer Experience representative will contact you within 2 business days following the receipt of your correspondence.












An asterisk (*) means required information.