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Feedback & Complaints

At Credit Agricole Egypt, customer satisfaction is our priority.
Please tell us about your customer experience and submit your suggestion / complaint using the electronic form below.

How to submit your complaint?

In Branch

By Phone


Visit your nearest branch 

Personal Banking Customers 19191 

Banque Privée Customers 19077 

Enterprises Customers 19191 

For International Calls +202 33329300

Fill in the complaint form below.

All submitted complaints are directed to Credit Agricole Quality Department to start the necessary investigations within 2 business days.

How to escalate your complaint?

If you are not satisfied with the response that you have received through the channels listed above, or if you do not receive any feedback within 10 business days, you may escalate the issue to the Customer Right Protection team by email:

A Customer Right Protection Officer will contact you within 5 business days following the receipt of your correspondence

An asterisk (*) means required information.

Dear Customer;

To ensure efficient communication through Crédit Agricole Egypt’s different channels (website – Facebook – Customer services – Emails) and to be able to answer your inquires and suggestions, you are kindly requested to use appropriate language and not to use words that are considered abusive, or contain political or religious connotations or any offensive materials. In case of violation, the bank will have the right to disregard such communication and to take the necessary legal action

As per CBE instructions # 123, customers are not allowed to file their complaints to the Central Bank of Egypt before referring in prior the matter to the Bank. The Bank will reply to the customer within 15 working days from the date of receiving the complaints (except for complaints concerning transactions with foreign entities /third parties, knowing that the customer will be informed about the time required for investigating the complaint).

We thank you for your commitment for an ongoing easy exchange of communication