Dear valued customer,

We're always looking for ways to improve your experience, we are thrilled to announce upcoming enhancements to our complaint system. This upgrade is all about giving you more control and visibility over your complaints. Here's what you can expect:

• Track your complaint in real-time:No more wondering about the status of your complaint. You'll be able to track its progress every step of the way, from submission to resolution.
• Add notes and updates:Keep us informed about any new developments or questions you have regarding your complaint. Simply log in and add notes directly to your complaint ticket.
• Check complaint feedback:See the resolution and any feedback provided by our team once your complaint is addressed. This allows you to understand how we've reached a resolution and ensures transparency in the process.

What does this mean for you?

• Faster resolutions: With clear communication and real-time tracking, we can work together to resolve your complaints more efficiently.
• Improved satisfaction: We believe these features will give you a more empowered and transparent experience when navigating any issues you may encounter.
• Stronger relationship:  Being able to track your complaint and see our feedback fosters a better understanding between you and our team.
• Customers Rights protection team,

Complaints

At Crédit Agricole Egypt, customer satisfaction is our priority.

Please share with us your customer experience and submit your suggestion / complaint using the electronic form below.

To Submit your complaint

To Track your complaint

To ensure efficient communication through Crédit Agricole Egypt’s different channels (website – Facebook – Customer services – Emails) and to be able to answer your inquires and suggestions, you are kindly requested to use appropriate language and not to use words that are considered abusive, or contain political or religious connotations or any offensive materials. In case of violation, the bank will have the right to disregard such communication and to take the necessary legal action

As per CBE instructions # 123, customers are not allowed to file their complaints to the Central Bank of Egypt before referring in prior the matter to the Bank. The Bank will reply to the customer within 15 working days from the date of receiving the complaints (except for complaints concerning transactions with foreign entities /third parties, knowing that the customer will be informed about the time required for investigating the complaint).

We thank you for your commitment for an ongoing easy exchange of communication

Important Notes:

• In case of lost/stolen cards, kindly use (banki Mobile or banki Online) for cards blockage or contact Crédit Agricole Egypt self-service IVR on 19191.
• Our digital banking services (banki Mobile and banki Online) are always available, making banking from anywhere, at any time, easier and more convenient.

All submitted complaints are directed to Crédit Agricole Egypt Customers Rights Protection Unit to start the necessary investigations within 2 business days.

Please ensure that entered data is correct to enable us processing your complaint successfully.

Other ways to submit your complaint?

All submitted complaints are directed to Credit Agricole Customers rights protection unit to start the necessary investigations within 2 business days.