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Frequently Asked Questions

  • Once eligibility condition meets, customers will enjoy unlimited lounge visits

  • The eligibility is calculated based on a rolling 90-day period, not linked to calendar quarters. It is dynamically calculated based on the latest international transaction date.

  • Customers are advised to perform the required international transaction at least 5 business days prior to the lounge visit, to ensure the transaction is settled and posted successfully.

  • To enjoy lounge access, customers must spend a minimum cumulative international transaction value of USD 5 using their credit card within the 90 days prior to the lounge visit.

Customers can verify their eligibility through the Visa Airport Companion application The application will:
  • Automatically calculate the 90-day eligibility period, and
  • Confirm whether the customer meets the required spending criteria and will be reflected on the eligibility status whether Locked or unlocked.
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10% cashback on credit card utilization

On the occasion of Ramadan and to cater customers’ needs, 10% cashback are offered on purchases using CAE visa credit cards. 9% of the cashback will be delivered to customers and 1% will be donated to the community in order to purchase medical gears for doctors in quarantine hospitals who are fighting against COVID-19