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Frequently Asked Questions

  • Yes, the same eligibility criteria apply to both primary and supplementary credit cards.
  • Each cardholder must meet the required international spend condition independently to qualify for the benefit.

  • Eligibility is based on posted (settled) transactions, not pending ones. Customers should ensure their transactions are fully processed and posted before attempting lounge access.

  • It means the system checks 90 days backward from the date of the last international transaction processed to confirm eligibility.

  • If the required international spend (USD 5 within the last 90 days) is not met, lounge access will not be granted, and the visit will be declined.

  • An international transaction includes any purchase made outside Egypt or in foreign currency, whether performed abroad or through international online merchants.
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Applying precautionary measures at branches

Hammering on Crédit Agricole Egypt’s customers wellbeing, several precautionary measures were taken

  • Maintain social distance in branch waiting area being 1.5 meter between each customer.
  • In case number of customers exceeds the rearranged waiting area, customer has to take his queuing number and wait outside the branch to serve him later once an existing customer leaves.
  • Handicaps and elderly people are allowed to wait inside the branch and to be provided with a chair.
  • Sterilization of all ATMs
  • Placing signs for social distancing at branches
  • Placing one chair only in front of customer service offices
  • Increase customer’s awareness towards the risks of using cash and being present in crowds and encourage them to use their cards and digital services