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Frequently Asked Questions

  • EFG Hermes Asset Management is the fund manager for Credit Agricole I, Credit Agricole II equity funds and Credit Agricole III money market fund. With over 25 years of experience in the Egyptian market, the fund manager makes investment decisions on behalf of the investors based on through research and close monitoring of market conditions. EFG Hermes Asset Management is responsible for the performance of the funds under its management, as they handle the investment part of the fund.

  • All mutual funds announce the Investment Certificate price on a weekly basis, allowing investors to track their performance. Additionally, the fund manager publishes quarterly fact sheets that provide insights into the fund’s performance.

  • You can subscribe by signing a subscription form at any of the bank’s branches across Egypt. Subscription frequency varies depending on the fund type. Some funds offer daily subscriptions, while others provide weekly subscriptions. However, in all cases orders must be submitted before 12:00 pm on any applicable day.

  • Returns represent the total net profits or losses (in some types of mutual funds) achieved against the invested amount during a specific period. To view the returns for the mutual funds offered by the bank Click Here

    • Redemption orders can be signed at any of the bank’s branches across Egypt. Redemption frequency varies depending on the fund. Some funds offer daily redemption, while others provide weekly redemption. However, in all cases, orders must be submitted before 12:00 pm on any applicable day
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Applying precautionary measures at branches

Hammering on Crédit Agricole Egypt’s customers wellbeing, several precautionary measures were taken

  • Maintain social distance in branch waiting area being 1.5 meter between each customer.
  • In case number of customers exceeds the rearranged waiting area, customer has to take his queuing number and wait outside the branch to serve him later once an existing customer leaves.
  • Handicaps and elderly people are allowed to wait inside the branch and to be provided with a chair.
  • Sterilization of all ATMs
  • Placing signs for social distancing at branches
  • Placing one chair only in front of customer service offices
  • Increase customer’s awareness towards the risks of using cash and being present in crowds and encourage them to use their cards and digital services
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