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Frequently Asked Questions

  • Press on “personal Accounts”
  • Tab the account number to review last 50 transactions done

  • This Transfer is free till further notice.
  • To activate your token Click here
Steps to transfer to other cards in other banks inside Egypt:
    1. Choose “Transfers/Payments”.
    2. Then choose “banks inside Egypt”.
    3. Click “from” and choose your account number.
    4. Then click “to” and choose “banks inside Egypt”.
    5. Then fill in all the required fields & add the card number in the account number field.
    6. Then add the amount.
    7. Press “continue” & choose transfer/payment reason.
    8. Enter the “TOKEN” & press “confirm”.

Easily follow these simple steps:
  • click on “Forgot your PIN“ to retrieve/reset your PIN click here

Subscribe in E-statement:
  • For credit card and personal account and avoid charging fees for issuing printed statements
  • For the E-statement Registration, click here

Access all questions

Applying precautionary measures at branches

Hammering on Crédit Agricole Egypt’s customers wellbeing, several precautionary measures were taken

  • Maintain social distance in branch waiting area being 1.5 meter between each customer.
  • In case number of customers exceeds the rearranged waiting area, customer has to take his queuing number and wait outside the branch to serve him later once an existing customer leaves.
  • Handicaps and elderly people are allowed to wait inside the branch and to be provided with a chair.
  • Sterilization of all ATMs
  • Placing signs for social distancing at branches
  • Placing one chair only in front of customer service offices
  • Increase customer’s awareness towards the risks of using cash and being present in crowds and encourage them to use their cards and digital services